Posts Tagged ‘Process’
Customer-Driven Conversation
Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
Being Human: Why Knowledge Workers Need Adaptive Case Management
Posted by: Deb Miller in: ● June 7, 2012
How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. [...]
High-Velocity BPM Comes to the Cloud
Posted by: Derek Weeks in: ● April 24, 2012
For years, we have been known for our ability to rapidly deliver BPM solutions to our clients. It is also known that as a result of our intuitive user experience, many of our customers have quickly become self-sufficient in building a large portfolio of automated processes across their businesses. Many customers have over hundreds processes [...]
Expanding the Envelope of BPM
Posted by: Derek Weeks in: ● March 16, 2012
Organizational leaders face difficult decisions when it comes to balancing change against ROI expectations. Does change justify the cost in terms of time, money and resources? At the end of the day, executives are looking solutions that can help them create and sustain an agile business while minimizing waste. Over the years organizations have achieved [...]
A Rising Tide Lifts All Ships
Posted by: Derek Weeks in: ● March 5, 2012
How BPM Can Increase Your Overall SharePoint Maturity Over 43% of organizations deploying SharePoint are looking to purchase workflow or business process management (BPM) add-on applications for the platform, according to the 2011 “How Are Businesses Using SharePoint” survey. Like many businesses deploying SharePoint, usage within the organization expands dramatically as users find it a useful [...]
