For the sixth consecutive year, the Metastorm Enterprise software portfolio has been named by KMWorld as one of the Trend Setting Products of 2010. KMWorld recognizes Metastorm for demonstrating clearly identifiable technology breakthroughs that service a full spectrum of constituencies, especially customers, while seamlessly integrating into enterprise wide environments.

Additionally, today Metastorm announced that Inc. magazine named Metastorm to its Inc. 5000 list, representing the fastest-growing, privately held companies in the United States. Inc. ranks the organizations based on overall revenue growth over a three year period.

Metastorm is committed to developing industry-leading EA, BPA and BPM software and solutions that improve overall enterprise effectiveness and optimization. As always, we are honored to receive industry awards recognizing and commending our ability to deliver a strong, proven software portfolio.

Interested in learning more about Metastorm? Explore the complete list of Metastorm’s industry awards and industry analyst credentials. The ongoing recognition we receive from third parties is a testament to the value that our software delivers to end customers. We encourage you to explore some of these customer success stories to gain insights for your own initiatives.

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In previous years, Forrester evaluated BPM suites across four categories and published four different BPMS Wave reports —document-centric, integration-centric, human-centric for Java and human-centric for .NET. Now, based on the evolving BPM landscape, Forrester focused down to one BPM Suite report, ultimately narrowing the playing field down to 11 global BPM vendors. I think this is a smart move – it is less confusing for organizations that are evaluating BPM, and it more accurately reflects the premise of BPM itself, which is that the strongest vendors handle human-centric, integration-centric and document-centric processes in a single BPM platform that ties together all types of disparate systems (Java, .NET, mainframe) under a single process layer.

BPM tools and solutions have prevailed through the recent economic downturn, offering business solutions to help boost productivity and gain efficiency and greater control over key operational processes. Whether the organizational objectives are to reduce cost, improve productivity, increase compliance, enhance business agility or reduce risk, Metastorm BPM provides a comprehensive, user-friendly, and proven BPM solution, enabling users to quickly design, automate, analyze, and monitor organizational processes.

But going beyond the basics, I was pleased that Forrester called out a few things that really make Metastorm innovative and stand out from the wealth of basic BPM solutions on the market. The evaluation states, “Metastorm falls into the Leader category, with an impressive collaborative process design environment and Web 2.0 features. [Metastorm] now offers innovative collaborative workspaces and Web-based modeling features that make their BPM suite more accessible to business analysts and business users.”

The newest generation of BPM suites have been designed to target a wide variety of users process analysts, process architects, end users, business managers, and customers—and offer deeper, richer features and capabilities to meet business needs. Forrester noted that BPM vendors are beginning to focus on greater inclusion and collaboration across nontraditional roles for business process improvement, including process owners, business users and customers. It is with no coincidence that our newest products, Metastorm M3 and Metastorm Smart Business Workspace, are aligned with this growing trend. Metastorm is committed to developing cutting-edge solutions that enhance collaboration, visibility and productivity across all levels of the organization.

Another differentiator for Metastorm is that we have long recognized the importance of delivering best-of-breed enterprise business architecture (EA), business process analysis (BPA) and business process management (BPM) technologies on a single platform – to help organizations tackle the ever elusive challenge of aligning strategy with execution. Metastorm has been one of the long-standing leaders in the BPM industry, but it is our unique ability to deliver full-scale EA and BPA software (which by the way is also ranked as a Leader in its category in the Forrester Wave for EA Tools, BPA and IT Planning report) integrated with our BPM suite that sets us apart from the pack.

Forrester acknowledges this differentiation in the report, stating “Metastorm was one of the first vendors to take advantage of the synergies between EA and BPM. Now that investment seems to be paying dividends by providing a compelling environment for BPM and EA teams to collaborate on strategy and delivery for business process improvement.” However, I don’t think the magnitude of this differentiator was fully reflected in our Wave position, due to the nature of the BPM-centric scoring criteria. Perhaps one day soon, industry analysts will acknowledge the importance of merging the EA, BPA and BPM disciplines onto an integrated technology set rather than viewing them solely as independent technologies. In the meantime, we continue to work with our customers to help them see the powerful potential of the combination and realize this vision.

I encourage you to read the complete Forrester BPM Suites Wave report, as well as other industry analyst reports, to get a clearer picture of the technology landscape and to learn more about how Metastorm Enterprise software solutions can be leveraged to meet your organizational needs.

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Business process analysis and management software enables organizations to design and implement optimal customer service processes, resulting in a world-class customer chain that supports all points of interactions between the business and the customer.  When Hewlett-Packard needed help converging and simplifying complex, global customer service processes, they turned to business process analysis and management software to get the job done.  In a recent video interview, Bill Riordan, customer service and support manager of Hewlett-Packard, shares how they are successfully deploying business process management tools to uncover and transform their global processes. HP’s customer service programs provide support for 132 countries.  Using software as the basis for their BPM infrastructure, they were able to identify and analyze 1,500 disparate global processes and improve and consolidate them into 100 universal processes.

Watch more customer video interviews and read over 100 customer success stories.

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Norman Baldwin, global BPO operations director for Logica, discusses how Metastorm solutions have helped Logica generate a formal focus on organizational and customer success.  When selecting a business process analysis and business process management vendor, Logica was looking for software that fostered an openness culture between their employees and clients.  Baldwin explains that Metastorm software has allowed them to deliver their services in an economic, effective and efficient way.  Metastorm software also enables Logica to go back and evaluate what they do, and ensure that they are doing it in the best ways possible, Baldwin says.

The synergies between BPM and BPO are obvious. BPO providers must be “experts” in business process excellence in order to provide world-class outsourcing to their customers. Metastorm is unique in its ability to provide not only the business process management software foundation, but also business architecture and business process analysis software that gives BPO providers the ability to map out a unique strategy and business process improvement program for each customer.

All 38 episodes of the Metastorm Customers Speak Out video testimonial series can be watched on the MetastormMedia YouTube channel or on the Metastorm customer testimonial page.  The customer testimonials are also available on iTunes, by subscribing to the Metastorm iTunes Podcast.  If you are interested in learning more about our partner success, visit the Metastorm partner page.

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In this video interview, Tom Holmberg, senior business process analyst for Allergan, provides insight into how business process initiatives have become powerful investments for Allergan’s long-term organizational goals.  Holmberg explains how Metastorm’s combined platform of enterprise architecture, business process analysis, and business process management became a priority within their organization.  Using these combined strategies, they enhanced their organizational structure and identified opportunities to deliver more optimal business results. Implementing business process initiatives helps users see into their current organizational structure and ensure that they are deploying the most efficient time-to-market processes—thus, optimizing their organizational structure and producing a competitive market advantage.  

Check out the complete season of Metastorm Customers Speak Out on our Metastorm Media YouTube channel, subscribe to the Metastorm iTunes Podcast, or visit the Metastorm customer testimonial page.

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“Through ongoing product innovation and a focus on customer success Metastorm has established itself as a market leader and we are fortunate to have a strong network of partners such as iOctane to deliver the Metastorm suite of products and services around the world,” stated Robin Martin, executive vice president of international operations for Metastorm.

“We are delighted to be able to sign this agreement with the New Zealand Department of Internal Affairs.  It will allow government agencies to access the Metastorm process modeling, business architecture and process execution technology tools,” said Chris Symes, head of client engagement for iOctane.

Metastorm has a strong history of helping national and local governments increase efficiencies and improve citizen service through the use of business process management (BPM) software.  For example, the City of Norfolk, Virginia recently highlighted the results of its use of Metastorm BPM in an interview with CivSource. Additionally, in a customer video testimonial, the City of Richmond, Virginia discusses how they were able to successfully deploy Metastorm BPM solutions to structure and automate their business processes.  Metastorm BPM provides tools for users to design, develop, monitor, and change processes as their organization evolves.  

Government organizations worldwide have applied Metastorm BPM to business challenges such as compliance, operational efficiency, permit processing, citizen service, case management, grants management, logistics, defense, and disaster response. Many government organizations have turned to Metastorm BPM because it provides access to a wealth of information within organizations and has the ability to bridge silos across different agencies. These are just a few examples of how government agencies are leveraging Metastorm Enterprise software to develop optimal business processes.   Read more government success stories on BPM here.

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In Ovum’s report, “Decision Matrix: Selecting a Business Process Management Vendor (Competitor Focus),” Metastorm is placed in the elite, “shortlist” category – “the vanguard of the BPM market” – because it “combine[s] excellence in core technologies with a clear articulated approach to BPM.”

Metastorm also receives accolades for its user satisfaction rating. The report states that “the best indicator” of Metastorm’s success “is its excellent performance in the end-user sentiment survey. Metastorm has achieved the highest overall user sentiment assessment score.” These results are similar to the findings of another recent report – industry analyst firm Gartner’s “Magic Quadrant for Business Process Analysis Tools,” in which Metastorm receives one of the highest rankings in overall customer satisfaction.

In Ovum’s report, Metastorm is also featured among the market leaders in nearly all other assessment categories, has one of the highest overall technology assessment scores, and receives a nod for its “proven process integration layer” that serves customers “regardless of their technology landscape.”

According to the report, “the results of this study clearly demonstrate that Metastorm has the ability to compete at the very top-end of the BPM market.”

Our other recent credentials – being placed in the “Leaders” quadrant in Gartner’s “Magic Quadrant for Business Process Analysis Tools” report, as well as being named to KMWorld’s 100 Companies that Matter in Knowledge Management and eWeek’s Products to Watch, March, 2010 lists – have also strengthened Metastorm’s position as a top tier BPMS vendor, and a top competitor in the BPM market.

Still, the greatest testament to the power of Metastorm’s best-of-breed technology offering, and holistic approach to end-to-end process improvement is the overwhelming success of our customers. Ovum’s report comments that, “Clearly, [the] over 150 customer success stories published by Metastorm are ringing true.”

We’d like to second that. With these and countless other customers realizing significant ROI each day, Metastorm delivers real, measurable results to organizations all over the world. And that’s the most important credential of them all.

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The podcast, “The USAF, Six Sigma, and BPM,” discusses how the US Air Force utilized Metastorm ProVision® and Metastorm BPM® to achieve a 200% increase in automation to gain more efficiency, productivity, and control.

According to Chaney, the project began when the Department of Defense (DoD) mandated that, in order for DoD organizations to continue receiving funding, their IT investments had to include an Enterprise Architecture (EA) tool.

As part of its new EA initiative, the US Air Force wanted to identify how its IT infrastructure was supporting its business processes, and how well the processes were performing in the supported environments. To meet the goals of an existing initiative, Air Force Smart Operations for the 21st Century (AFSO21), which aims to streamline processes and optimize resource consumption – the US Air Force also wanted to “Lean out” its business processes to do more with less.

Listen to this podcast and read this customer success story to learn how the team used Metastorm ProVision to see and analyze its processes, and to identify time wasters and other areas of inefficiency, how it subsequently used Metastorm BPM to execute the Leaner, more agile processes across the entire enterprise, and how it utilized the power of the Metastorm Enterprise software suite to realize greater efficiency, and meet the goals of AFSO21.

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The Metastorm Enterprise Process Advantage Awards program is designed to recognize organizations that are successfully using Metastorm software to realize business objectives, achieve a measurable return on investment, and/or create strategic advantage.

Why Enter?

Winners receive a free pass to the 2011 Metastorm Global User Conference, and will be invited to participate in a thought leadership panel session to help other Metastorm customers learn valuable tips for achieving success.

Winners will also be recognized at the Metastorm Global User Conference and featured both on Metastorm’s website and in a press release that will be sent to technology and business publications.

As a recipient of a Metastorm Enterprise Process Advantage award your organization will gain recognition as a technology leader and a business improvement leader in its industry. You will also gain recognition for your innovative use of technology and your success within your own organization to help in further extending the value of EA, BPA, and BPM to other areas of the business.

So why wait? It’s easy to nominate your customer or your own organization today!

Don’t miss this opportunity to showcase your success!

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