Posts Tagged ‘Insurance’
Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers
Posted by: Deb Miller in: ● January 4, 2012
Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out, it’s the right combination of human and machine that proves necessary for the [...]
BPM for Quality – Insurance Exec Shares Insights
Posted by: Process Matters Blogger in: ● June 22, 2010
Who does not want to improve quality within their organization? Methodologies and frameworks such as Six Sigma and Lean were developed specifically to help people structure Quality initiatives. One lesser known but fast growing approach to quality is to leverage business process management (BPM) technology to help drive process improvement. BPM is particularly effective because [...]
