Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
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ACM,
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Adaptive Case Management,
bpm,
Business Process Management,
case management,
Cost Cutting,
customer,
Customers,
Process,
Webinars & Events
Posted by: Deb Miller in: ● June 7, 2012
How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. [...]
Posted by: Derek Weeks in: ● February 6, 2012
I am supplementing my Q&A series on the Value of EA & BPA with a wonderful article published on January 30th about one our customers, Chubb Insurance, written by Madeline Weiss, Society for Information Management’s Advanced Practices Council. There is nothing like a great story to illustrate some of the ways enterprise architecture initiatives are [...]
Posted by: Derek Weeks in: ● November 30, 2011
In my blog post last month I covered a few of the lessons learned by early BPM adopters on how to begin a business process management (BPM) initiative. Based on many early BPM successes, we have seen the focus of BPM projects shift from just streamlining and improving a few key processes within their organization [...]
Posted by: Derek Weeks in: ● March 23, 2011
One goal of business process management (BPM) is to automate and streamline human-centric business processes with the intent of benefiting from lower costs, increased productivity, greater control and better response times. However, not all processes are easily automated and governed. Many organizational processes are often unstructured in their nature and simply cannot be mapped out [...]
Posted by: Derek Weeks in: ● February 2, 2011
Today, Metastorm announced that Forest Laboratories has selected Metastorm’s enterprise software suite for its business process improvement initiatives. Forest has selected several business processes for analysis and automation – including a strategic initiative to model, analyze and automate business processes related to Aggregate Spend Management and compliance with the U.S. Federal Physician Payments Sunshine Act. [...]
