Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
Tags:
ACM,
ACM Live,
Adaptive Case Management,
bpm,
Business Process Management,
case management,
Cost Cutting,
customer,
Customers,
Process,
Webinars & Events
Posted by: Derek Weeks in: ● February 15, 2011
Having trouble managing ongoing business transformation projects – large or small? You’re not alone. Last week, I held a webinar in which I discussed how business transformation efforts are often unsuccessful— and an overwhelming majority agreed. When I asked the attendees to describe their ability to handle major and ongoing changes within their organization [...]
Posted by: Derek Weeks in: ● January 20, 2011
As part of its Predicts 2011 series, Gartner recently made four predictions about how business process management (BPM) will help organizations evolve and distinguish themselves over the next three to four years. Gartner predicts that organizations – especially among the Global 2000 – that increase investments in and focus on process-related skills, competencies and competitive [...]
Posted by: Derek Weeks in: ● September 15, 2010
As unemployment rates continue to rise and the speculation surrounding a double-dip recession increases, many businesses continue to face difficult decisions in order to remain profitable and competitive during this economic downturn. Now more than ever businesses are searching for a way to dramatically reduce costs, rev up efficiency, and make the most out of [...]
Posted by: Derek Weeks in: ● March 11, 2010
This week Infonomics, AIIM’s weekly newsletter, featured a podcast with recent guest blogger Brian Chaney, the Director of IT Strategy and Architecture for Copper River IT. The podcast, “The USAF, Six Sigma, and BPM,” discusses how the US Air Force utilized Metastorm ProVision® and Metastorm BPM® to achieve a 200% increase in automation to gain [...]
Tags:
AIIM,
Air Force,
Brian Chaney,
business process analysis,
Business Process Management,
Copper River IT,
Cost Cutting,
Infonomics,
Lean methodology,
Metastorm BPM,
Metastorm Enterprise,
Metastorm ProVision
Posted by: Derek Weeks in: ● February 22, 2010
Last week we hosted a webinar entitled, “Get Leaner Faster with Business Process Management,” which featured Kevin Haugh, Vice President of Product Marketing for Metastorm, and Brian Chaney, Director of IT Strategy and Architecture for Copper River IT. During the webinar Chaney discussed best practices to kick start a Lean initiative using a Business Process [...]
