Posts Tagged ‘case management’
Big Data, Social, Mobile, Cloud and… Case Management?
Posted by: Michelle Dufty in: ● July 13, 2012
These days, it seems that business and IT conversations just about everywhere are revolving around that same 4 themes – Big Data, social collaboration, mobile applications and cloud computing. These IT megatrends are in the forefront of the minds of IT executives and solution providers alike. And, if you aren’t thinking about them, you should [...]
Customer-Driven Conversation
Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
Being Human: Why Knowledge Workers Need Adaptive Case Management
Posted by: Deb Miller in: ● June 7, 2012
How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. [...]
Mending your Lending
Posted by: Deb Miller in: ● May 17, 2012
Loan processes are complex. From loan origination to underwriting to closing, there are many moving parts for each application, creating unwanted and unnecessary bottlenecks along the way. Earlier this year we formally surveyed banking executives from across North America to help us better understand the pitfalls within loan processing. One of the most surprising results [...]
Must-See Guide to #GartnerBPM!
Posted by: Derek Weeks in: ● April 16, 2012
It’s that time of year again – the Gartner BPM Summit – where all of the business process management (BPM) gurus are set to gather together in Baltimore to discuss what is going on in the BPM world. The hot topics this year, not surprisingly, include case management, mobility, gamification and social media, and basic [...]
