February might be the shortest month of the year, but that’s not holding us back. Our calendar this month is jam-packed with informative webinars on a variety of topics around business process management (BPM) and enterprise architecture (EA). Check out the list below to see what we have to offer and be sure to register!

Communicating in the Language of Business
Thursday, February 9, 2012
11:00AM-12:00PM EST

It’s no secret that companies are looking to their enterprise architecture teams to increase business agility, cut costs, streamline operations and improve customer service. In this webinar, Sandra Moran, Director, Product Marketing for OpenText BPS will illustrate how enterprise architects can leverage customizable business performance intelligence dashboards to better demonstrate to both business and IT leaders the deeper value you can achieve from your EA investments. For more details and to register, click here.

Financial Services Webinar Series: Paperless Funding
Wednesday, February 15, 2012
11:00AM-12:00PM EST

In this 30 minute demo Brett Kovach, Senior Solution Consultant for OpenText BPS will show you how banks and major automotive and equipment financing organizations improved their lease and loan origination with three simple best practices for BPM. For more details and to register, click here.

Unlock the Secrets of BPM ROI: Insightful Study from Forrester Research
Tuesday, February 21, 2012
11:00AM-12:00PM EST

In the third installment of our Getting Started with BPM series, Clay Richardson, Senior Analyst, Forrester Research, Nathaniel Palmer, Editor-in-Chief of BPM.com, and Donna Tellam, BPM Solutions Director, User Experience Specialist, OpenText BPS will share proven strategies for BPM success. Learn from real-world examples of the challenges organizations face with BPM and how they’ve managed to overcome them. We encourage you to watch the first two installments, Practical Approach to Get Started with Process Improvement and Building the Right Team to Drive Process Improvement. For more details and to register, click here.

New Matter Intake Meets the iPhone
Wednesday, February 22, 2012
11:00AM-12:00PM EST

Gone are the days of being chained to your desk! Today, law firms can leverage mobile BPM capabilities — on the go — to expedite critical processes – such as new matter intake.  Mobile BPM keeps processes moving, regardless of the lawyer’s location. Join Keith Levin, Legal Sales Manager for OpenText BPS and Kristian Uggla, Legal Solutions Engineer for OpenText BPS, as they explain how OpenText’s new mobile BPM capabilities can increase your agility and reduce your time to value. For more details and to register, click here.

If you can’t make it to one of these webinars, don’t worry! We’ll have the recording onDemand so that you can watch it whenever you have the time. You can access the recordings, here.

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Question: Where do you think this market is going? Do you see other tools coming into play?

Answer: If EA initiatives are successful, you can think of their output as a road map for where to focus resources and energy to close the gaps between your organization’s strategy and its ability to execute toward those strategic goals. The natural extension to EA is to take those initiatives and operationalize them. In other words, take the EA concepts and turn them into project plans that organizational leaders drive into their teams. For some, these initiatives may require organizational change, reallocation of resources, or business process improvements and system integration through tools like business process management (BPM).

An organization that learns to leverage the synergy between EA and BPM will be able to more effectively prioritize projects based on this higher level context for change and therefore, identify which projects have the greatest ability to help the organization execute against its strategy. BPM projects funded without the strategic context EA provides may have an incremental impact to the business. However, this approach fails to provide  executives with the perspective they need to make more informed decisions about where investments should be made based on  their relative impact against strategic goals.

Even with BPM’s extraordinary ROI, some projects have significantly more value than others. As I have yet to meet a company with unlimited resources, enabling your company to make decisions that focus the resources you have on the projects that have the greatest impact to your goals is extremely valuable. Companies who combine EA and BPM technologies are in a better position to close the gap between strategy and execution by focusing on initiatives that matter and seeing to their rapid operationalization.  If you’re still not convinced, I encourage you to read Gartner’s recent report, “Make EA and BPM Work Together to Deliver Business Value.”

Where do you think this market is going? Feel free to leave comments below and we’ll discuss!

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In an effort to achieve some of the best of both worlds hybrid approaches have been developed which wrap applications designed to be largely OS independent with code designed to provide access to the lower level device features and capability. A number of vendors including OpenText have developed mobile frameworks to facilitate the creation of such hybrid apps. See for example the Mobile Wave Platform.

Meanwhile , HTML standards have continued to mature and provide a richer and richer experience and feature support. Recently OpenText released mobile BPM capability which relies on HTML5 and therefore runs on any device with HTML5 browser support (see http://www.name.com/). This allows companies to achieve major economies by building once and deploying broadly across a diverse set-up mobile users and devices. But on top of this,  these mobile apps rely on the same BPM design environment and underlying framework (access control, system integration, business rules, workflow and other features) used to create process oriented desktop apps. This allows mobile applications to automatically leverage the deep capabilities that already exist in a BPM platform while allowing organizations to deploy and update highly integrated mobile applications in record time and at dramatically lower costs.  

So what does the future hold? In my opinion over the next several years we will continue to see a combination of all three of the above approaches. However, we will see a convergence toward hybrid and device neutral platforms. The economic pressure to move towards greater platform independence is simply tremendous. With the explosion of mobile device usage, buyers—both consumer and corporate—want their mobile investment to be more portable and ubiquitous.  HTML continues to close the gap with device specific capabilities. Device makers appear to be responding as well. Strategy Analytics predicts sales of 1 billion HTML5 capable phones in 2013, up from 336 million in 2011. At the same time this does not mean that device specific apps and capabilities will disappear. Hybrid and native platforms will also continue to grow and, among other things, provide a mechanism for implementing features or capability not yet supported via broader standards such as HTML 5. 

What are your thoughts? Feel free to leave a comment below and we can discuss.

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According to Forrester Research, dynamic case management is a highly structured but also collaborative, dynamic, and information-intensive process that is driven by outside events and requires incremental and progressive responses from the business domain handling the case. Examples of the combined ECM and DCM solution include patient record, a lawsuit, an insurance claim, or a contract, and the case folder would include all the documents, data, collaboration artifacts, policies, rules, analytics, and other information needed to process and manage the case We believe this integration offers our customers the ability to truly drive positive business transformation throughout their organization by having the ability to bring the right content into any given process.

Customers now have Singular View of Content through Integration with OpenText Content Server
OpenText BPS customers will be able to store and retrieve content from OpenText Content Server, adding new advanced ECM capabilities including search, discovery, auto-classification and management of process-related documents as records. Providing a singular view of content enables our customers to easily use and maintain content over its entire lifecycle.

Process and Content Integration in Action: Insurance Claim

Attendees of our Content World conference in Orlando had an opportunity to see these ECM and BPS integrations in action. For those of you who weren’t able to join us, let’s walk through an example of how this might all come together to solve a very common business process for many of our customers, an insurance claim.

The case starts with a letter from the customer informing us of a claim that he would like to file. OpenText Capture Center takes care of scanning the letter, and begins the work of extracting information using Optical Character recognition and some built-in intelligence to pull the relevant information out of the letter. Most of this work is done automatically, but we’ll flag any problems that arise.

Next, we’re on to the case manager who needs to take some action to review and process the claim.

An invalid policy number is flagged by OpenText Capture Center

The OpenText Case360 adaptive case management solution presents the case manager with their claim processing tasks that need to be completed, as well as tasks that are already complete. This aids them in quickly determining what work needs to be done and ensures they don’t replicate work already completed by others.

Tasks to be completed by the case manager

The case manager decides that they need to gather some additional information related to the case, so they dynamically add a task to request more supporting evidence for the claim.  New documents arrive and are quickly added to the case, with additional information gathered automatically from witness statements and hand-written forms.

Errors easily spotted by users 

The left side of the screen depicts a warning message for the user indicating a missing address in a mandatory form field. On the right side, the user hovers the cursor over the address in the document scanned using OCR, which enables them to view the correct address.

Users quickly make corrections

The user clicks on the address in the scanned document on the right side of the screen, and the form field on the left side of the screen is populated with the correct address. This type of on-the-fly processing significantly reduces the amount of time needed by claims agents to complete claim processing with all of the necessary information correctly entered the first time.

On the screen below, automatic recognition of an incorrectly formatted police report number is flagged. This enables the user to immediately view the scanned document and correct the report number.

With all of the necessary information available, the case manager now completes the claim and authorizes payment.  All of the documents related to the claim are stored in the OpenText ECM suite, with appropriate security and records management policies applied.  As with all content managed by the ECM Suite, the claim documents can now be leveraged from other enterprise systems including SAP, Oracle, and SharePoint.

Documents and contextual information managed by OpenText Content Server

Insurance claim processing is just one of thousands of examples of how the new integration of content and process helps our over 3,100 customers eliminate paper, automate work, and ensures that all people that need to work on the receipts have secure access to information both during the processing and for long-term records maintenance.

Updated Case360 User Interface Streamlines Adoption of Integrated Products
I’m also excited to unveil an updated user interface for the Case360 adaptive case management solution to match the look and feel of the OpenText ECM suite, streamlining adoption of the integrated products.

If you’re new to dynamic case management, I encourage you to download our free white paper by industry expert, Bruce Silver, Case Management: Addressing Unique BPM Environments to better understand the context of BPM and case management. Would you like a demonstration of these new capabilities and how you can integrate your content and process to achieve better results? Contact us at BPM@opentext.com

Have comments or questions about our new capabilities? Please post them in the comments below. Stay tuned to our blog for more announcements and details about new solution capabilities coming soon.

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While many corporations have enabled millions of their customers to access a portion of their business operations through mobile apps, millions of their employees don’t have mobile access to the processes that support and drive those customer interactions.

At our recent User Summit, the talk of the show was Steve Russell’s mobile and social BPM demo.  If you want to see it for yourself, click here. (Better yet, if you’d like to see the mobile capabilities in person, invite a Sales Engineer in for a visit, we’d be happy to show it off.)

After that demo, I had the opportunity to hear firsthand how several customers intended to deploy mobile processes and the unique benefits those capabilities would bring to their environment. Here are five ways those customers thought mobile access to their BPM processes would drive value:

1. Real-time reporting of inventory – A customer in distribution intends to add mobile process access to their inventory reporting in order to gain instant visibility, ensure PCI compliance, and deliver superior customer service.
2. Access to information when a laptop or workstation is unavailable – A customer from the manufacturing industry has workers who frequently must perform essential maintenance tasks on large machinery far from any work station. Currently, the workers complete their work from memory and then go back to the work station to record their actions, risking error and noncompliance—mobile access to the maintenance process will eliminate costly fines.
3. Expedite new matter intake – Law firms are constantly challenged with keeping new matter intake processes moving forward with lawyers frequently out of the office. With mobile access to their new matter intake process, law firms can gain a competitive advantage by eliminating the bottlenecks and getting new clients onboard faster.
4. Accurate incident management – By equipping employees with access to the incident management processes via mobile devices, an engineering firm expects to increase their reporting accuracy and speed response times.
5. Consistent user experience – Several customers said that they already had developed a mobile application for other areas of their business and were eager to hook the HTML 5-based mobile capabilities into those existing mobile interfaces to deliver a seamless experience for their users. The result? Happy employees and happy customers.

So, how will you benefit from mobile BPM? The possibilities are endless.

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I had my process and case management hat on when I watched the video. I noticed how people we actively collaborating on projects including some process oriented work. I noticed how they were working from a single “workspace” that surfaced itself on many different devices and/or objects. They were working, collaborating, and communicating from their workspace.  Notice in the office scene, there is not a single phone on the desk – just a light, desk, chair and “workspace.” 

As we look toward the future, I see case and process management solutions fitting easily into this kind of environment. Our persona-based and smart business workspaces are already unifying work and communication environments for knowledge workers today. Our mobile business process management (BPM) solutions are already enabling them to get work done from anywhere.  As I watched the video and related it to my knowledge of our BPM solutions, I thought “we are well on our way.”

Curious to learn more about BPM without boundaries?  Check out our new mobile solutions, here. If you would like to continue this converstaion, feel free to leave a comment below or reach out to me on Twitter @weekstweets

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According to the Forrsights Software Survey, Q4 2010 the of the major drivers for BPM adoption among financial services and insurance companies are

– Optimization of processes (72%)
– Ability to ensure consistent process execution across divisional or geographic barriers (54%)

In the same survey, the biggest drivers from BPM software adoption among public sector and healthcare organizations was the

– Optimization of processes (72%)
– Ability to support compliance efforts (59%)

Regardless of the industry, one fact remains clear – more and more companies are adopting BPM to not just improve day-to-day productivity of workers, but to fully understand and optimize their organizational practices.

For those of you who are new to BPM or are still deciding the right project for deployment, taking the lessons learned from previous organizations is a great place to start.

Choose your first project carefully
Gaining executive buy-in is one of the most challenging first-steps of your BPM adoption. It’s important to do your homework prior to developing your adoption strategy. Take a look at some of the considerations other organizations have developed for their BPM projects see what you can leverage as you begin your own journey toward BPM adoption. For companies with an appetite for change, you should consider selecting a high-visibility, mission-critical process. For others, selecting a troublesome but less mission-critical process is an excellent first project to demonstrate the success and ROI of BPM before the more mission-critical processes are tackled.

Think of BPM as a way to drive change
While it is important to ensure and promote the success of your initial BPM projects, organizations who have achieved the greatest results in their BPM deployments have thought of BPM as a way to drive business change throughout their organizations. If you think about and promote BPM as a way to improve a few key processes or automate a function that cuts out 15% of costs, you aren’t going to get the full value of your investment. From the day-one of your deployment think of BPM as a platform that can transform the way you do business, better respond to business opportunities and a mechanism to support continuous process improvement.

Establish clear metrics to define success
As I said earlier, executive sponsorship is critical. One of the best ways to illustrate the value of BPM is to set clear metrics that define the success of your implementation. By measuring each of your BPM projects, you can communicate and demonstrate the value of BPM to other departments who have yet to automate their specific business processes using BPM.

Develop a meaningful way to access projects value
With multiple projects running independently from each other, it is important to develop a way for users to understand and access the relative value of each of your company’s projects. When you step back from individual projects and get a holistic view of the full-scale of your organizations implementation, you will most likely find that what you thought were multiple BPM applications might actually be better solved by automating a single “big process” with variations for each group or department based on a few unique business rules. This view enables you to deliver more capability, to more users in an even shorter time period. It also drives operational excellence in more areas by leveraging best practices across a larger footprint in the company.

There are thousands of organizations who have transformed the way they do business by leveraging BPM. To learn more about how some organizations have solved complex business problems and achieve significant ROI, check out this success story page. If you have questions about how to start your first BPM initiative, feel free to leave a comment below!

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In a presentation I delivered to a full room at this week’s Gartner Symposium ITxpo in Orlando, I discuss this growing disparity between what IT is delivering and the growing expectations of their technology and social savvy iWorkers.  I led the session attendees through the story, which you can read through below, describing the interactions of Bryan (the IT Pro), Jenny (the new iWorker), and Tom (Jenny’s supervisor).  After revealing some of the challenges Bryan, Jenny, and Tom were faced with, the story unfolds to reveal how a new case management solution enabled them to change the way work was done. 

The story shows how Adaptive Case Management enabled the organization to

• better manage structured and unstructured processes
• deliver content in context
• take advantage of new social and mobile technologies to collaborate anywhere their business operates
• offer personalized work interfaces based on roles, skills, and process context across the organization

If you are interested in learning more about Adaptive Case Management and how it might help your organization meet the growing expectations of the new iWorker, I invite you to take a tour through the presentation below. To continue the converation, you can follow me on Twitter @weekstweets.

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To take this even further, in a recent report Gartner predicted that “by 2013, mobile phones will overtake PCs as the most common Web access device worldwide. According to Gartner’s PC installed base forecast, the total number of PCs in use will reach 1.78 billion units in 2013. By 2013, the combined installed base of smart phones and browser-equipped enhanced phones will exceed 1.82 billion units and will be greater than the installed base for PCs thereafter.”[1]

So where does that take business improvement applications?

It’s clear that accessibility to information is critical. People have become accustomed to getting the information that they need as they need it. Business users are increasingly demanding the same access to the work that they participate in. Whether they spend most of their time in the field, in the office, or find themselves working both in and out of the office, they need to be able to continue the flow of work through the enterprise. However, many critical business applications today have been designed to require process participants being chained to their desks. With mobile usage so prevalent, it is only natural to extend the availability of the business applications you have grown to depend on daily to your smart phone. More importantly, with integrated support for mobile access, businesses can now rethink the very ways that they interact with customers, partners and employees.

OpenText Metastorm is pleased to announce the release of OpenText BPM Mobile for Metastorm BPM – allowing you to engage customers, partners and employees in completely new ways! The product release extends the Metastorm BPM solution by empowering you to fully participate or initiate business processes from the Metastorm BPM suite via smart phones or iPad.

OpenText BPM Mobile for Metastorm BPM gives you:

• The ability to deliver process improvements beyond the back-office and into more strategic client-facing and field scenarios.
• An improved customer experience made possible by consistent processes regardless of the way a customer wants to communicate with you.
• The option to define rules outlining how to perform a process via mobile device versus a personal computer to improve the mobile user’s experience.
• Instant mobile access for user’s on-the-move, helping to continue the flow of work regardless of location – eliminating unwanted bottlenecks.
• Out-of-the-box, multi-platform support for Android, Blackberry, iPad and iPhone users with no additional development effort for each platform.

The OpenText BPM Mobile capability is available to all OpenText customers on active maintenance for Metastorm BPM. More information about this release, including the solution sheet is available on our OpenText BPM Mobile for Metastorm BPM solution page. If you have questions feel free to contact us directly or leave a comment below.   

________________

[1] Gartner’s Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance, by Brian Gammage, Daryl C. Plummer, Ed Thompson, Leslie Fiering, Hung LeHong, Frances Karamozis, Claudio Da Rold, Kimberly Collins, William Clark, Nick Jones, Charles Smulders, Mike Escherich, Martin Reynolds, Monica Basso, December 2009

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During the summit we will be unveiling the new OpenText BPM vision, as well as a lot of new, promising product and solution innovations. We are excited to have Clay Richardson, Senior Analyst for Forester Research, kick-off our user summit with a thought-provoking session on Social BPM and the powerful value it has for organizations. This year we have assembled a remarkable lineup of speakers across a variety of industries who will be sharing their best practice techniques, lessons learned and other helpful tips and tricks to expand your business improvement projects. A full list of our summit speakers is available on our online agenda, here.

In addition to the summit agenda, we have several key sponsors that will be showcasing throughout the event, including Microsoft and ICCM Solutions. There are also some great pre-summit workshops on November 7^th designed to give you all the resources to maximize your investment. Check out some of Metastorm and Global 360’s training classes and register, here.

If you haven’t registered for the 2011 OpenText BPM User Summit, why wait? Not only will you be the first to hear everything OpenText has in store for you (from both the OpenText BPM executive management team and product managers), but you will get priceless information from peers to help you advance your business improvement efforts.

Still have some questions or concerns? Leave a comment below or reach out to me directly at elizabet@opentext.com

________________________
As Vice President of Global Field Marketing, Elizabeth Edwards oversees OpenText BPM’s worldwide marketing program initiatives for demand generation, online marketing, customer marketing and lead management. She has a multi-faceted background in business-to-business, high-technology marketing including customer service, database marketing, online marketing, direct marketing, advertising and strategic events. Elizabeth has planned and run the Annual Global User Summit for 10 years.

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Time is money and customer service is critical, so we’ve pulled together three quick tips to help you on-board your customers more efficiently and effectively. Now you can save money, improve overall customer and employee satisfaction, and gain a strategic advantage over your competitors.

#1 – Select a flexible business process management suite
Out of the box solutions for your new client on-boarding process aren’t going to give you the competitive edge that you need. Business process management allows you to build a customizable new client on-boarding process that is agile enough to allow you to evolve and change the process over time. For example, OpenText BPM integrates into your existing systems, giving you the ability to

• mask the complexity of underlying legacy systems
• create an aggregated view of client information across multiple systems and departments
• streamline and manage the best process for your success
• monitor inbound workflow with ease, providing you complete visibility into the status of a new customer’s progress
• improve customer service

#2- Get the right people together and collaborate
Process improvement will only be as good as the people, knowledge and skills that are brought to the table to implement the transformation. You need to capture the current on-boarding process and understand the people, process, systems and technologies that it involves. The best approach is to identify key stakeholders and understand the bottlenecks and why they occur before you start to remodel your process. From there you can analyze and determine the best approach for improving and automating your new process.

#3 – Monitor and report on your process
You will never know how much you have improved without setting a way to monitor and report on your process. Having visibility into your process is critical to your ability to control and manage your progress. You no longer have to worry about reporting on several regulatory mandates, including Know Your Customer (KYC), because BPM allows you to capture both your human-centric and system-centric processes. With these tools you not only have a holistic picture of how your organization’s on-boarding process is executed, but see down to the granular level details about a specific process, system or technology involved. A BPM suite with dashboard capabilities takes monitoring and reporting to a whole new level, giving you complete 24-7 visibility into every aspect of you process.

New client on-boarding doesn’t need to be headache
Long, unnecessary processes will hinder your organizations ability to on-board customers quickly – resulting in lost business to competitors. Investing in a robust, flexible BPM suite allows will help you automate and streamline key processes and dramatically improve your organization, resulting in increased ROI, higher productivity, better turnaround and more profitability.  

Do you have tips for improving new client on-boarding? Post a comment and share them.

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The New World of Customer Engagement: Maximizing Long-Term Value
In this keynote address, Mike Gualteri, Principal Analyst for Forrester and Derek Miers, Principal Analyst for Forrester, will discuss what it takes to transform your customer service operations. You will learn how to build a program that not only engages your customers but delivers more value to your business. Attend this session to understand how you can be the catalyst to drive your entire organization to design the best customer experience possible.

Deliver Exceptional Customer Service
Do you know how you’re dealing with the rising impact of knowledge workers and globalization in your process improvement goals? Tim Burns, Director Enterprise Workflow Solutions, Securities and Fund Services for Citigroup Fund Services Canada and Steve Russell,CTO  for OpenText Global 360, will share the best practices for delivering exceptional customer-centric service with dynamic case management.

Servicing Customers in a Dynamic World
It’s no secret that customers expect around the clock support. However, a customer’s need varies from situation to situation. In this session hosted by Craig Le Clair, Vice President, Principal Analyst for Forrester and Connie Moore, Vice President, Research Director for Forrester, you will discover how dynamic case management can improve your customer experience. Hear first hand case studies that bring together business process management, social networking tools, analytics and mobility to redesign the experience individual customers have with your company.

Untamed Business Processes: The Barrier to 21^st-Century High-Velocity Companies
Business process improvement programs must adapt to the ever changing expectations of customers and employees. In this session, Craig Le Clair and Steven J. Spear, Author, Senior Lecturer and Senior Fellow for MIT, will discuss how over time, packaged, industry-specific systems prevented companies from achieving maximum success. The session will review how critical untamed processes will affect your organization and what you can do about them.

The Impact of Social Computing on Customer Experience Design
Clay Richardson, Senior Analyst for Forrester will explain the deep value that social networking tools have on improving customer engagement and driving better business decisions. Finally understand how you can use social platforms to reach your customers and connect back with back-end applications and mission-critical processes such as recruiting, customer service, advertising and supply chain. Learn how to empower customers and partners to build social applications that tap into your end-to-end processes and engage your internal network to drive the best possible business outcomes.

Change Management: Your Key for Sustaining Breakthrough Process Transformation
Change is inevitable and one of the most difficult problems when driving enterprise-wide transformations is getting the team onboard. In this session a panel of experts — including Tom Coleman, Chief Information and Process Officer for Sloan Valve Company, Margie Rodino, Vice President, Global Human Resources for Sloan Valve Company, Claire Schooley, Senior Analyst for Forrester, Ronald Sharpe, Change Management Lead for Cabela’s, and Wade Wallinger, GM Value Change Optimization for Chevron – will discuss best practices for managing ongoing organizational change. You will learn what approaches, methodologies and techniques you should use to help your employees through the transformation process. Discover where change management fits within your organization, who should drive the initiatives, and the key roles needed to on the change management team.

There’s so much to learn this week at Forrester’s Business Process Forum. Visit the Forrester conference website today to check out all of the other great sessions you should attend at the conference! 

Be sure to stop by Metastorm’s booth (Booth #19) and Global 360’s booth (Booth #21) to view a product demonstration or speak to a representative. Don’t forget to follow the event on Twitter with the hash tag #BPF11.

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The survey covers topics about SharePoint and BPM, user challenges, plans for cloud, strategies for training, BPM maturity, levels of mission-critical content stored, and more.  If you have 2 minutes, we invite you to participate in the current survey HERE.  The survey results are free and will be mailed to everyone who participates.

As with all surveys, we remind everyone that it is not the stats that count.  It is what you do with the stats.  For example, if BPM is the top 3^rd party app being considered for deployment on top of SharePoint, we want you to consider – should we be doing the same thing, or does this validate BPM plans we are already executing.  When the survey reveals that few companies put a training plan in place for SharePoint, should you organization be doing the same?  Or when a trend is showing that more and more businesses are adding mission-critical content to SharePoint, we want you to ask – would our organization feel comfortable doing the same. 

Surveys provide great opportunity to think about, validate, and challenge our current thinking.  We invite you to participate and when the free results are published – to learn from others in the SharePoint and BPM community.

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KMWorld recognizes OpenText Metastorm for demonstrating clearly identifiable technology breakthroughs that service a full spectrum of constituencies, especially customers, while seamlessly integrating into enterprise-wide environments. This year there were over 800 products assessed by KMWorld’s judging panel, which included editorial colleagues, analysts, system integrators, vendors, line-of-business managers and users.

We believe this award continues to symbolize our deep commitment to developing industry-leading EA, BPA and BPM software and solutions that transform the way organizations do business. We are honored to again be listed as a Trend-Setting Product of 2011. Stay tuned – we have some great product announcements around the corner!

Want to learn more about the OpenText Metastorm business transformation platform? Check out our solution page, full of white papers, case studies and solution sheets, or get a free trial of Metastorm ProVision or Metastorm M3!

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