The New iWorker Meets Adaptive Case Management
Posted by: Derek Weeks on: October 21, 2011
IT organizations are faced with a growing set of user expectations from the lines of businesses they support. The mismatch of expectations is being accelerated by the now ubiquitous access to Facebook, LinkedIn, Skype, personalized portals like iGoogle, and iPhone or iPad. The growing use of these technologies has evolved millions into technology and social savvy “iWorkers”. These masses are now collaborating, finding expertise, communicating with one another, and personalizing their application interfaces –all outside of work. For many people, stepping into their office each morning takes them back a decade or more when comparing their work environment and applications to technologies they have used to make their personal lives more productive.
Countdown: 31 Days Until the OpenText BPM User Summit!
Posted by: Elizabeth Edwards on: October 7, 2011
Let the countdown begin! There are only thirty-one more days until the OpenText BPM User Summit and we couldn’t be more thrilled. This year we are combining two powerhouse organizations – Global 360 and Metastorm – to give our customers the best user summit to date.
During the summit we will be unveiling the new OpenText BPM vision, as well as a lot of new, promising product and solution innovations. 
We are excited to have Clay Richardson, Senior Analyst for Forester Research, kick-off our user summit with a thought-provoking session on Social BPM and the powerful value it has for organizations. This year we have assembled a remarkable lineup of speakers across a variety of industries who will be sharing their best practice techniques, lessons learned and other helpful tips and tricks to expand your business improvement projects. A full list of our summit speakers is available on our online agenda, here.
Survey Says Lack of Business Strategy Among Top Concerns of SharePoint Deployments
Posted by: Derek Weeks on: October 3, 2011
The results of our How are Businesses using Microsoft® SharePoint® in the Enterprise? Fall 2011 Market Survey are out and there are several interesting trends regarding how businesses are leveraging SharePoint. This survey is conducted every six months to help businesses better understand how organizations are driving value out of their SharePoint investment and key challenges they face in their deployments. Three hundred and sixty two people familiar with SharePoint from multiple industries worldwide participated in the survey which ran throughout September.
3 Tips to Improve New Client On-boarding
Posted by: Alison Cooley on: September 27, 2011
In its nature, new client on-boarding is prone to error. For example, to bring on a new customer a financial services firm often goes through redundant, manual paper-intensive processes – producing bottlenecks so large that it takes several weeks, or even months, for a customer to be fully integrated. The process, while seemingly effective at one point in time, is now flawed. Employees spend several hours entering the same data into several entry points and have little to no visibility into the new customer’s application progress. 
Time is money and customer service is critical, so we’ve pulled together three quick tips to help you on-board your customers more efficiently and effectively. Now you can save money, improve overall customer and employee satisfaction, and gain a strategic advantage over your competitors.
