Survey Says Lack of Business Strategy Among Top Concerns of SharePoint Deployments
Posted by: Derek Weeks on: October 3, 2011
The results of our How are Businesses using Microsoft® SharePoint® in the Enterprise? Fall 2011 Market Survey are out and there are several interesting trends regarding how businesses are leveraging SharePoint. This survey is conducted every six months to help businesses better understand how organizations are driving value out of their SharePoint investment and key challenges they face in their deployments. Three hundred and sixty two people familiar with SharePoint from multiple industries worldwide participated in the survey which ran throughout September.
3 Tips to Improve New Client On-boarding
Posted by: Alison Cooley on: September 27, 2011
In its nature, new client on-boarding is prone to error. For example, to bring on a new customer a financial services firm often goes through redundant, manual paper-intensive processes – producing bottlenecks so large that it takes several weeks, or even months, for a customer to be fully integrated. The process, while seemingly effective at one point in time, is now flawed. Employees spend several hours entering the same data into several entry points and have little to no visibility into the new customer’s application progress. 
Time is money and customer service is critical, so we’ve pulled together three quick tips to help you on-board your customers more efficiently and effectively. Now you can save money, improve overall customer and employee satisfaction, and gain a strategic advantage over your competitors.
Must See Guide to Forrester Business Process Forum 2011
Posted by: Wendy Werve on: September 20, 2011
The Forrester Business Process Forum in Boston, Mass. is just three days away, and they’ve put together two jam-packed days of keynote addresses, cutting-edge sessions and networking designed to help attendees better understand the new trends in customer engagement. Taking a look at the agenda, which is available online, we’ve put together a short list of the must-see sessions and keynotes during the conference!
The New World of Customer Engagement: Maximizing Long-Term Value
In this keynote address, Mike Gualteri, Principal Analyst for Forrester and Derek Miers, Principal Analyst for Forrester, will discuss what it takes to transform your customer service operations. You will learn how to build a program that not only engages your customers but delivers more value to your business. Attend this session to understand how you can be the catalyst to drive your entire organization to design the best customer experience possible.
OpenText Metastorm Named KMWorld Magazine Trend-Setting Product of the Year
Posted by: Process Matters Blogger on: September 16, 2011
We are thrilled to announce that for the 7th consecutive year, OpenText Metastorm’s enterprise portfolio has been named as a Trend Setting Product of 2011 by KMWorld Magazine! 
KMWorld recognizes OpenText Metastorm for demonstrating clearly identifiable technology breakthroughs that service a full spectrum of constituencies, especially customers, while seamlessly integrating into enterprise-wide environments. This year there were over 800 products assessed by KMWorld’s judging panel, which included editorial colleagues, analysts, system integrators, vendors, line-of-business managers and users.
