Upping the Ante: Combining ECM and BPM to Drive Better Business Outcomes
Posted by: Peter Near on: December 18, 2011
We’re excited to announce that our customers can now leverage the capabilities of the OpenText enterprise content management (ECM) and dynamic case management (DCM) together to achieve better business outcomes by bridging the gap between content and process.
Think Big: Extending BPM Across Your Organization
Posted by: Sandra Moran on: November 30, 2011
In my blog post last month I covered a few of the lessons learned by early BPM adopters on how to begin a business process management (BPM) initiative. Based on many early BPM successes, we have seen the focus of BPM projects shift from just streamlining and improving a few key processes within their organization tonow turning to BPM to help them understand, visualize and optimize their operating model and business practices. However, to fully reap the rewards that BPM has to offer, organizations have had to stop looking at BPM as a tool to improve a handful of easy, high ROI projects and start thinking about BPM as change agent to instill agility into the enterprise.
From my experience working with our customers, the companies who have embraced BPM practices as essential to their management approach have had far greater success than those who have leveraged BPM to solve a few problem processes.
Mobile Five Ways
Posted by: Jen Silate on: November 22, 2011
Gartner predicts that by 2013, mobile devices will outpace the laptop as the most popular way to access the internet. As a mobile user, I want to access and interact with processes in my business just as easily as I access other businesses, such as Amazon, Chipotle, or Schwab, from my iPhone (or tablet, if I owned one).
While many corporations have enabled millions of their customers to access a portion of their business operations through mobile apps, millions of their employees don’t have mobile access to the processes that support and drive those customer interactions.
The Buzz from our User Summit: Live Demo of Social & Mobile BPM
Posted by: Derek Weeks on: November 17, 2011
At our annual User Summit (Nov 7 – 9) in Reston, VA, one of the most talked about presentations was the demonstration of OpenText’s new mobile and social BPM capabilities. Steve Russell, SVP and CTO of our business process solutions group, walked the audience of over 400 attendees through a scenario where people were:
• interacting with dynamic process forms on an iPhone
• managing case complex work from an iPad, and
• monitoring internal social networks to provide real-time guidance for in-flight business processes.
Is Your Supply Chain Classic or Country?
Posted by: Deb Miller on: November 15, 2011
Customer conversations at the User Summit on driving productivity in the value chain
The OpenText BPS User Summit last week offered an opportunity to talk with many of our customers about how they are achieving business process improvement. As our keynote speaker Clay Richardson of Forrester Research said, “I’m excited!” about BPM and the possibilities. Some impressive initiatives are being undertaken and I wanted to share two of the stories focused on the supply chain in commercial and public sector implementations.
BPM Addresses Supply Chain Priorities
If your organization competes on the basis of its supply chain then you’ve probably watched with interest the annual Top 25 Supply Chain report from Gartner Research. I follow this report closely each year and have written about it for CMSWire where I’ve shared some case study examples in the past. This year there were a few surprises in the list but it mostly consisted of “old favorites,” including Apple, Dell, P&G, Wal-Mart, Coca-Cola, PepsiCo and Microsoft. Four key themes emerged for this year’s leaders – including how they deal with volatility, their approaches to value chain network integration, their focus on sustainable execution and their abilities to orchestrate. Clearly, BPM and business architecture disciplines and technology are useful to address all of these key supply chain themes.
Well on our way to 2019
Posted by: Derek Weeks on: November 4, 2011
I just viewed a new video from Microsoft about their future vision of our lives in 2019. Which is a great video offering a glimpse of things to come. Although, I was thinking that we probably won’t have to wait until 2019 to see these new technologies come to life.
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