Business Process Management (BPM) technology is all too often underutilized as a service management orchestrator.

For example, many organizations fail to leverage BPM to shorten runways and accelerate IT Service Management (ITSM)—overlooking a valuable opportunity to increase ROI from their BPM investment.

As effective IT infrastructure continually proves itself invaluable to today’s business organizations, the importance of concisely executed IT processes and service management, captured in ITSM, cannot be ignored.

Since IT Service Management is fundamentally a business processes itself, Business Process Management technology can be a very effective vehicle for driving ITSM initiatives. Leveraging BPM’s modeling capabilities to perfect strategy and design, then taking those models to execution, analysis and improvement can ultimately coordinate essential people and processes—actualizing IT Service Management excellence through Business Process Management technology.

To learn more, be sure to attend this upcoming webinar from Metastorm DNA® partner ICCM Solutions.

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