At Metastorm, we strive to build and nurture successful relationships with our customers and partners, while providing them with innovative, market leading software to meet their unique business needs.  In our newest season of the Metastorm Customers Speak Out video testimonial series, Logica, a business process outsourcing (BPO) company, shares how it is using business process management and business process analysis software to engage clients, create stronger, deeper connections, and establish an information sharing environment between the business and customer. 

Norman Baldwin, global BPO operations director for Logica, discusses how Metastorm solutions have helped Logica generate a formal focus on organizational and customer success.  When selecting a business process analysis and business process management vendor, Logica was looking for software that fostered an openness culture between their employees and clients.  Baldwin explains that Metastorm software has allowed them to deliver their services in an economic, effective and efficient way.  Metastorm software also enables Logica to go back and evaluate what they do, and ensure that they are doing it in the best ways possible, Baldwin says.

The synergies between BPM and BPO are obvious. BPO providers must be “experts” in business process excellence in order to provide world-class outsourcing to their customers. Metastorm is unique in its ability to provide not only the business process management software foundation, but also business architecture and business process analysis software that gives BPO providers the ability to map out a unique strategy and business process improvement program for each customer.

All 38 episodes of the Metastorm Customers Speak Out video testimonial series can be watched on the MetastormMedia YouTube channel or on the Metastorm customer testimonial page.  The customer testimonials are also available on iTunes, by subscribing to the Metastorm iTunes Podcast.  If you are interested in learning more about our partner success, visit the Metastorm partner page.

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