Organizations worldwide rely on enterprise software solutions to understand and optimize organizational systems, and achieve the agility they need to meet their evolving businesses goals. Over the past six years, the Metastorm Customers Speak Out video testimonial series has revealed real-world examples about how organizations are leveraging enterprise architecture, business processes analysis and business process management tools to understand the full scale of their business operations and maximize their overall performance. In Season 6, which launched earlier this week, customers discuss how they are successfully deploying enterprise software to automate, integrate, align and manage optimized business processes.

Business process analysis and management software enables organizations to design and implement optimal customer service processes, resulting in a world-class customer chain that supports all points of interactions between the business and the customer.  When Hewlett-Packard needed help converging and simplifying complex, global customer service processes, they turned to business process analysis and management software to get the job done.  In a recent video interview, Bill Riordan, customer service and support manager of Hewlett-Packard, shares how they are successfully deploying business process management tools to uncover and transform their global processes. HP’s customer service programs provide support for 132 countries.  Using software as the basis for their BPM infrastructure, they were able to identify and analyze 1,500 disparate global processes and improve and consolidate them into 100 universal processes.

Watch more customer video interviews and read over 100 customer success stories.

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