Posted by: Derek Weeks on: August 11, 2010
Organizations worldwide rely on enterprise software solutions to understand and optimize organizational systems, and achieve the agility they need to meet their evolving businesses goals. Over the past six years, the Metastorm Customers Speak Out video testimonial series has revealed real-world examples about how organizations are leveraging enterprise architecture, business processes analysis and business process management tools to understand the full scale of their business operations and maximize their overall performance. In Season 6, which launched earlier this week, customers discuss how they are successfully deploying enterprise software to automate, integrate, align and manage optimized business processes.
Business process analysis and management software enables organizations to design and implement optimal customer service processes, resulting in a world-class customer chain that supports all points of interactions between the business and the customer. When Hewlett-Packard needed help converging and simplifying complex, global customer service processes, they turned to business process analysis and management software to get the job done. In a recent video interview, Bill Riordan, customer service and support manager of Hewlett-Packard, shares how they are successfully deploying business process management tools to uncover and transform their global processes. HP’s customer service programs provide support for 132 countries. Using software as the basis for their BPM infrastructure, they were able to identify and analyze 1,500 disparate global processes and improve and consolidate them into 100 universal processes.
Related posts brought to you by Yet Another Related Posts Plugin.
Adaptive Case Management Analyst Credentials Business Process Analysis (BPA) Business Process Management (BPM) Business Process Outsourcing Business Transformation Capability Mapping Case360 Case Management CIO Cloud Computing content management Cost Cutting Customers customer service Customer Testimonial Videos Enterprise Architecture (EA) Enterprise Content Management Enterprise Information Management Events Federal Government Financial Services Forrester Gartner Gartner Symposium/ITxpo Global 360 Government Solutions Green IT guest blogger Healthcare Integration & MFT IT Spending Legal life sciences ME2009 User Conference Metastorm Metastorm BPM Metastorm Enterprise Metastorm Integration Manager Metastorm M3 Metastorm ProVision Metastorm Smart Business Workspace Microsoft Mobile New Client Matter Intake OpenText OpenText Business Process Solutions Operational Excellence Partners Process Improvement Risk & Compliance Smart Process Applications SOA social bpm UC2010 UC2011 Uncategorized Webinars & Events
© 2009 Metastorm | All Rights Reserved