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	<title>Comments on: Financial compliance at the process level</title>
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		<title>By: Ian Louw</title>
		<link>http://www.becauseprocessmatters.com/financial-compliance-at-the-process-level/comment-page-1/#comment-7</link>
		<dc:creator>Ian Louw</dc:creator>
		<pubDate>Fri, 27 Feb 2009 13:19:31 +0000</pubDate>
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		<description>Readers of the above post may find this survey of interest....

http://bpmfundamentals.wordpress.com/2009/02/19/recent-banking-survey-missed-opportunity-to-improve-customer-experience/

It lists the issues that banks have in keeping customers.</description>
		<content:encoded><![CDATA[<p>Readers of the above post may find this survey of interest&#8230;.</p>
<p><a href="http://bpmfundamentals.wordpress.com/2009/02/19/recent-banking-survey-missed-opportunity-to-improve-customer-experience/" rel="nofollow">http://bpmfundamentals.wordpress.com/2009/02/19/recent-banking-survey-missed-opportunity-to-improve-customer-experience/</a></p>
<p>It lists the issues that banks have in keeping customers.</p>
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