Because Process Matters

Communicating the business value of IT

Posted by: Metastorm PR on: June 2, 2009

Many CIOs and IT managers face a common challenge to communicate how an IT project will help the company achieve its business goals. A recent article in CIO Insight lists 10 ways CIOs Can Communicate IT Business Value. These tips are from a recent Forrester report titled, “Value-Based Communication Boosts Business’ Perception of IT.”

The list can be summarized into the following tips:

• Link internal value of IT to business activities
• Personally position IT value
• Add business value to IT work with other organizations

For a BPM or EA project, these tips can certainly come in handy to successfully communicate the value of IT to a CEO. A Metastorm whitepaper titled, “Building a Case for BPM,” discusses at length how business or IT managers can build the credible business case needed to get upfront sponsorship and funding.

The whitepaper provides a repeatable framework for developing a business case for new or continued justification of BPM projects — with the objective being to help accelerate the startup time and enable more organizations to realize success from BPM. In times when just about any organizational cost needs to be justified, the recent insight from Forrester and the Metastorm whitepaper are helpful resources for CIOs or IT managers looking to build a strong case for their next BPM or EA project.

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