Metastorm is very proud to announce that the City of Richmond’s Department of Information Technology has received numerous awards this month, including two awards recognizing its CommonCents—Employee Budget Feedback Process that was developed using Metastorm BPM.  The city received the Digital Government Achievement Award, which recognizes the top 50 outstanding agency and department websites and projects at the application and infrastructure level.  The city also received an honorable mention for the Governor’s Technology Award that honors outstanding achievements and recognizes innovative technology initiatives in the public sector throughout the Commonwealth of Virginia. 

The CommonCents project was developed using Metastorm BPM and designed to increase government efficiencies by including employee feedback in addressing budget shortfalls in fiscal year 2010 and 2011.  Within two weeks, the Department of Information Technology was able to design and deploy a web-based application that allows city employees across all levels to provide feedback and cost-saving ideas about problems they have discovered in the budget.  

Leveraging Metastorm BPM’s proven solutions, CommonCents allows users to create a process that generates email notifications and to-do lists that are assigned and distributed throughout a review team, who then filter all incoming suggestions into specific departments based on its objective.  From there, the ideas go through an in-depth cost-saving analysis and assigned to specific members of the department team.  If a suggestion is believed to provide tangible cost-saving benefits, it is then assigned to the Deputy Chief Administrative Officer and the Chief Administrative Officer (CAO) for approval.  

Implementing the CommonCents program has enabled employees to offer suggestions in an easy, effective and timely manner and provided over $2 million in overall budget savings!  Metastorm BPM has allowed the city to create greater efficiency and reduce cost, while improving employee and citizen satisfaction. 

The city has been a long-time customer of Metastorm and we are extremely pleased to continue to contribute to its success.  Over the past few years the city has relied on Metastorm BPM to streamline, automate and manage several key processes and operations.  For example, Metastorm BPM has helped the city design and deploy several processes including a Security Access Privilege Request process that provides access to computer technology and resources for 5500 city employees, a Change Control Notification process that tracks and manages the release of changes and systems applications, and a Status Report process that gathers, tracks and manages all projects and initiatives happening in the city for the CAO.    

Metastorm looks forward to continuing to work with the city to help it identify areas of improvement and build a strong network of integrated and well-managed business practices. To learn more about how the City of Richmond has leveraged Metastorm BPM to gain better control over processes, read the city’s complete customer success story.  If you are interested in finding out how Metastorm Enterprise products can help local and state governments, check out Metastorm’s solutions for regional and local government resource center.

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