CivSource, a premiere publication writing about technology and policy issues facing state and local governments in the United States, recently wrote a detailed story on Metastorm customer City of Norfolk, VA. CivSource editor Jeff Smith met with and interviewed Mary White, Norfolk’s leader in business process automation, at the recently concluded 2010 Metastorm Global User Conference. White told Smith that given the widespread budget crunch at the state and local government level, now is a perfect time to improve government services and efficiency by leveraging business process management (BPM) tools.

The article goes on to describe in some specific detail how BPM has helped Norfolk, VA maintain, and often enhance, service levels, meeting increased citizen expecations despite budget cuts.

Related posts:

1. BPM and CRM: utility company uses Metastorm software to improve customer service A major utilities company in Arizona faced a challenge to...
2. Get Lean for 2010 January 1st marks the time of year that gyms and...
3. Enterprise Architecture still delivers in recessionary times Enterprise Architecture (EA) increasingly covers a broader role in an...
4. States streamlining tax collection process to mitigate budget shortfalls While some sectors of the economy are showing positive signs,...
5. Optimize IT Service Management (ITSM) with BPM Business Process Management (BPM) technology is all too often underutilized...

Related posts brought to you by Yet Another Related Posts Plugin.