Collaboration between business and IT
Bringing together business and IT helps organizations define better practices that can drive improvements in your company. Collaboration is critical for success. When business and IT start to share their knowledge, ideas and experiences there is greater opportunity to discover best practices that can be delivered back to the organization to improve the way the business operates. Having these two groups come together will deliver, strengthen and increase BPM buy-in throughout the organization. 

BPM is about transforming the way you do business
BPM isn’t just about automation – it’s about transforming and improving the way that your organization operates. BPM is about changing the way you engage your knowledge workers to drive positive, meaningful change across the enterprise.  Organizations that have implemented successful BPM projects are able to actually see a difference in the behavior of their users and how the organization functions as a unit.

BPM needs measurable results
How do you know if you have made the right improvements to your organization? Organizations need strong metrics to ensure they are executing according to plan. BPM tools today must offer users the ability to understand where and how they have made real business improvements.  Organizations want and need to see what projects have a significant, bottom-line impact. 

There are two more days of the Gartner BPM Summit.  Stay in the loop with all of the latest BPM news – follow us on Twitter @Metastorm and the event hashtag #bpm11 to get updates throughout the show.

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When I asked the attendees to describe their ability to handle major and ongoing changes within their organization in a poll, 63% of participants indicated that it was “slow, painful and expensive” and 31% said that efforts were “disjointed and siloed.”  Meaning only 6% of the 83 participants who responded believed that their organization “could be an industry model for business transformation.”

I’m not surprised.  Often, organizations struggle to manage change because they lack a consistent approach to business transformations.  Determining the end goal of a transformation (whether it be upgrading to a new technology, seeking operational efficiency, or staying ahead of competitor innovation) is one thing, but trying to figure out a successful, cost effective way to roll out the transformation takes deep insight into the day in and day out activities and processes within the organization.  

What organizations need to do is figure out how to communicate and collaborate across the enterprise so they can break down the obstacles to change. One way to achieve this is to align the organizational structures against a framework that enables organizations to prioritize and manage transformation initiatives – while also providing visibility into key organizational practices and providing vehicles to help people in cross-functional roles communicate and work together more effectively.      

Today, Metastorm announced a new Business Transformation Practices Framework that is designed to do just that.  The framework helps organizations eliminate the competing practices and communication barriers that prevent change and help them prioritize and manage transformation initiatives to achieve consistent and repeatable processes across current and future transformation activities.  The framework is complementary to and integrated with the Metastorm ProVision® and Metastorm BPM® software – ensuring that multiple, business transformation initiatives can be tracked, monitored,  implemented and fine-tuned through business architecture and business process adjustments on an ongoing basis.

If you’d like more information about the Business Transformation Practices Framework, you can contact me or go to www.metastorm.com/transform to read white papers, download solution sheets and register for upcoming business transformation webinars. An onDemand video of The Power of Business Transformation webinar from last week is also available here. 

I also encourage you to join me for my next webinar – How to Manage Industry-Specific Change Using a Business Transformation Practices Framework – on Tuesday, March 15^th at 11:00 am EST, register here.

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But without a clear, well defined plan in place—one that allows you to see and understand all of your business capabilities and determine the best possible transformation strategy—your organization won’t be in a good position to effectively implement and manage change.  

Why invest in a business transformation strategy?  Here are three business reasons to create a formal business transformation strategy and implement a consistent framework for managing change: 

1. Eliminate siloed departments and competing practices

Executives and senior managers often don’t realize how many complex, competing practices exist within their organization.  Siloed departments cause huge communication barriers, which end up preventing any sort of meaningful change, while also stifling innovation and blocking agility.  A business transformation strategy will give you ability to identify and remove these redundant practices, and help you map out a more effective and strategic way to establish consistency, repeatability and measurability across business transformation activities to better manage change and foster innovation.

2. Gain visibility and control into business operations

If you can’t see how your organization operates on a day-to-day basis, how can you determine the right change and manage it once it has taken place? Investing in a business transformation framework solution will allow you to drill down in the daily operations to see exactly how people and processes work together and simulate potential business transformations to deliver ongoing improvements and remain competitive.

3. Establish collaboration and a common vocabulary across all business practices

Communication is the key to success.  Organizations need to figure out how to establish a common vocabulary and enhance communication between people from various departments and locations.  By mapping out each role and responsibility within the organization and having a tool that establishes an effective form of communication, you can remove the communication barriers that keep your organization from being able to keep up with and positively contribute to change. Real-time chat and model viewing capabilities across multiple users allows organizations to model, discuss, and improve their business operations, making it easier to execute and manage a business transformation.

To remain successful and competitive, your business has to change.  The best approach to managing any change is being prepared for the unknown.  Metastorm offers a business transformation practices framework that can be implemented directly with our complete software portfolio, to give your organization broad understanding and visibility into your practices and allow you to prepare and respond more quickly and effectively to environmental, technological, or regulatory changes.   

If you’re interested in learning more about how a business transformation framework can help your organization manage change, I encourage you to participate in Metastorm’s upcoming webinar The Power of Business Transformation on February 8^th at 11:00am EST.

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The evaluation emphasizes how well solutions support EA teams in day-to-day activities, including modeling future-state analysis, road mapping, presentational aids, dashboard analysis and scenario planning.  The Leaders selected in this report have a broad range of capabilities to support EA, combined with the ability to deliver these to diverse group of stakeholders.  See our press release on the report for full details.

At Metastorm, we have focused on incorporating strengths into our software that truly make us unique versus the competition — including ease of use, the availability of frameworks and models for several industries (including telecommunications, insurance, defense and supply chain management), the ability to integrate EA with BPA and BPM, and the delivery of a web-based repository tied to world-class modeling capabilities. 

Adopting an EA tool allows your organization to improve its management, analysis, reporting and communication abilities.  Metastorm ProVision offers a powerful suite of enterprise and business architecture, process discovery and business process analysis, and integrates seamlessly with the Metastorm Enterprise software portfolio – which is the only platform recognized by industry analysts for combining the three synergies of EA, BPA and BPM.  We believe that consistently being positioned as a Leader in industry analyst evaluations for all 3 disciplines is a confirmation of Metastorm’s ability to provide our customers and partners with the best-of-breed solutions, enabling them to effectively drive strategy and change throughout their business operations.

Explore Metastorm’s product page learn out more about Metastorm ProVision.  I also encourage you to review our full list of industry analyst credentials  to gain further understanding of Metastorm’s market leading position in the broader technology landscape of EA, BPA and BPM.

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In an audience poll, 49% of participants said that their current EA and BPM efforts were separate and not aligned, 47% said they were separate but collaborating, and only 4% said they were fully aligned. 

Clay Richardson said that the problem we are seeing within organizations today is that everyone wants to drive strategy in different directions.  BPM teams are responsible for driving strategy for process transformation and EA teams are responsible for driving strategy for IT investments.  One major problem is that the teams do not see the value in the others’ goals and purpose.  EA teams just think of BPM as another technology investment and BPM teams just think EA is all about making pretty pictures.

 This poor collaboration between EA and BPM teams creates a major disconnect between the strategic goals and objectives of organizations and the actual day-to-day execution at the process level.  Clay talked briefly about the hundreds of different frameworks that are designed to bring EA and BPM together to meet a common shared vision – ideally an organization would find a middle ground that incorporates standards but also gives them the flexibility to incorporate their own uniqueness.

Clay explains that capability maps –which are an organizational model associating the business capabilities, processes, and functions required for business success with the IT resources that enable them – are important to have because they identify and prioritize the capabilities that need to change and transform over time.  Business and IT users can utilize capability maps to highlight the weak and broken processes within their organizations and also identify the relationship between bad data and broken processes.  In essence, capabilities serve as a common language that both business architects and process professionals understand.

But organizations are not necessarily taking advantage of capability maps to bridge the EA/BPM gap.  Of the 80% of webinar participants that responded to our second poll question – Where are you with capability mapping? –  50% said they would like to start a capability mapping initiative, 31% said they have already started capability mapping, and 18% said they are currently starting a capability mapping project. 

Clay mentions that more and more BPM vendors are beginning to think about capability models, and Metastorm leads the market in providing native capability mapping and enterprise modeling in its enterprise EA and BPA software which can be directly aligned with processes on the Metastorm BPM platform.

To close the webinar, Neal Lohmann discussed Metastorm’s Business Transformation Practices Framework, which is an executive management framework designed to align the people, process and technology initiatives of an organization closer to its business strategy and vision to help support and promote new, innovative business strategies, while meeting long-term objectives.  The Metastorm Business Transformation Practices framework is founded on capability and operating models, and when aligned to an organization’s own framework supports the development of operating models that accelerate productivity, reduce system complexity, create market driven strategies and enable ongoing change and transformation.   

Neal encourages organizations to align business practices against the Metastorm Business Transformation Practices Framework in order to identify the gaps and mitigate the risk between EA and BPM users.  Establishing a clearly defined vocabulary through capability modeling will allow organizations to operate more effectively and implement successful business transformations.

If you missed the live webinar, don’t worry!  You can view the complete Forrester webinar in the onDemand section Metastorm’s website.   Interested in learning even more about Business Transformation Practices?  You can also listen to the “Leveraging the Business Transformation Practices Framework to Transform Your Business” onDemand webcast, featuring Kevin Haugh and Neal Lohmann.

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The CommonCents project was developed using Metastorm BPM and designed to increase government efficiencies by including employee feedback in addressing budget shortfalls in fiscal year 2010 and 2011.  Within two weeks, the Department of Information Technology was able to design and deploy a web-based application that allows city employees across all levels to provide feedback and cost-saving ideas about problems they have discovered in the budget.  

Leveraging Metastorm BPM’s proven solutions, CommonCents allows users to create a process that generates email notifications and to-do lists that are assigned and distributed throughout a review team, who then filter all incoming suggestions into specific departments based on its objective.  From there, the ideas go through an in-depth cost-saving analysis and assigned to specific members of the department team.  If a suggestion is believed to provide tangible cost-saving benefits, it is then assigned to the Deputy Chief Administrative Officer and the Chief Administrative Officer (CAO) for approval.  

Implementing the CommonCents program has enabled employees to offer suggestions in an easy, effective and timely manner and provided over $2 million in overall budget savings!  Metastorm BPM has allowed the city to create greater efficiency and reduce cost, while improving employee and citizen satisfaction. 

The city has been a long-time customer of Metastorm and we are extremely pleased to continue to contribute to its success.  Over the past few years the city has relied on Metastorm BPM to streamline, automate and manage several key processes and operations.  For example, Metastorm BPM has helped the city design and deploy several processes including a Security Access Privilege Request process that provides access to computer technology and resources for 5500 city employees, a Change Control Notification process that tracks and manages the release of changes and systems applications, and a Status Report process that gathers, tracks and manages all projects and initiatives happening in the city for the CAO.    

Metastorm looks forward to continuing to work with the city to help it identify areas of improvement and build a strong network of integrated and well-managed business practices. To learn more about how the City of Richmond has leveraged Metastorm BPM to gain better control over processes, read the city’s complete customer success story.  If you are interested in finding out how Metastorm Enterprise products can help local and state governments, check out Metastorm’s solutions for regional and local government resource center.

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As the economic recession has lagged on, industry analysts, vendors and practitioners have seen business process management (BPM) solutions succeed.  Mainly because these solutions offer organizations valuable tools to design, integrate, automate, optimize, monitor and improve both human-centric and system-centric processes.  With organizations reporting 10-20% return on investment per process project, investing in a BPM solution is a smart decision that will produce immediate benefits during the recession, as well as position your organization to effectively and efficiently respond to change once the economy has improved. 

By implementing a BPM solution, your organization will have control over key operational processes across the enterprise, inevitably giving users the ability to improve the quality of work produced on a daily basis.  Executives will gain visibility into the business operations across all levels, enabling them to identify redundant, complex, and underutilized process areas which will significantly decrease overall costs.  Additionally, BPM tools mitigate risk by allowing users to monitor operations.  Processes can be documented, enforced through process automation and business rules, and monitored and audited by users from all levels of the organization.

BPM tools also offer the resources to develop standard, automated processes, proven to increase productivity to a fraction of what it was before.  By automating processes, your organization will be in the position to do more with less by saving money and increasing agility. These improved processes allow your business to reduce overhead by eliminating redundancies or reusing resources that are no longer needed to meet objectives.   

What I find most important in this recession is that BPM solutions offer all users the visibility into organizational practices, capabilities, processes, and activities, allowing them to make better, more informed business decisions.  Don’t let this economic downturn force your organization to make decisions it will later regret.  Investing in a BPM solution will help your organizations cut costs now, position you to respond to change in the market place, and prevail when we approach an economic rebound. 

If you are interested in learning more about Metastorm’s BPM and EA solutions tailored for the economic downturn visit our recession and rebound solutions page, where you can read solution overviews and customer success stories.  Also, I encourage you to download Metastorm’s eBook “Two Smart Investments in a Recession and a Rebound” and watch our onDemand Webcast “Key Ways to Maximize the Value of Your IT Investment in Challenging Economic Times.”

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For the sixth consecutive year, the Metastorm Enterprise software portfolio has been named by KMWorld as one of the Trend Setting Products of 2010. KMWorld recognizes Metastorm for demonstrating clearly identifiable technology breakthroughs that service a full spectrum of constituencies, especially customers, while seamlessly integrating into enterprise wide environments.

Additionally, today Metastorm announced that Inc. magazine named Metastorm to its Inc. 5000 list, representing the fastest-growing, privately held companies in the United States. Inc. ranks the organizations based on overall revenue growth over a three year period.

Metastorm is committed to developing industry-leading EA, BPA and BPM software and solutions that improve overall enterprise effectiveness and optimization. As always, we are honored to receive industry awards recognizing and commending our ability to deliver a strong, proven software portfolio.

Interested in learning more about Metastorm? Explore the complete list of Metastorm’s industry awards and industry analyst credentials. The ongoing recognition we receive from third parties is a testament to the value that our software delivers to end customers. We encourage you to explore some of these customer success stories to gain insights for your own initiatives.

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In previous years, Forrester evaluated BPM suites across four categories and published four different BPMS Wave reports —document-centric, integration-centric, human-centric for Java and human-centric for .NET. Now, based on the evolving BPM landscape, Forrester focused down to one BPM Suite report, ultimately narrowing the playing field down to 11 global BPM vendors. I think this is a smart move – it is less confusing for organizations that are evaluating BPM, and it more accurately reflects the premise of BPM itself, which is that the strongest vendors handle human-centric, integration-centric and document-centric processes in a single BPM platform that ties together all types of disparate systems (Java, .NET, mainframe) under a single process layer.

BPM tools and solutions have prevailed through the recent economic downturn, offering business solutions to help boost productivity and gain efficiency and greater control over key operational processes. Whether the organizational objectives are to reduce cost, improve productivity, increase compliance, enhance business agility or reduce risk, Metastorm BPM provides a comprehensive, user-friendly, and proven BPM solution, enabling users to quickly design, automate, analyze, and monitor organizational processes.

But going beyond the basics, I was pleased that Forrester called out a few things that really make Metastorm innovative and stand out from the wealth of basic BPM solutions on the market. The evaluation states, “Metastorm falls into the Leader category, with an impressive collaborative process design environment and Web 2.0 features. [Metastorm] now offers innovative collaborative workspaces and Web-based modeling features that make their BPM suite more accessible to business analysts and business users.”

The newest generation of BPM suites have been designed to target a wide variety of users process analysts, process architects, end users, business managers, and customers—and offer deeper, richer features and capabilities to meet business needs. Forrester noted that BPM vendors are beginning to focus on greater inclusion and collaboration across nontraditional roles for business process improvement, including process owners, business users and customers. It is with no coincidence that our newest products, Metastorm M3 and Metastorm Smart Business Workspace, are aligned with this growing trend. Metastorm is committed to developing cutting-edge solutions that enhance collaboration, visibility and productivity across all levels of the organization.

Another differentiator for Metastorm is that we have long recognized the importance of delivering best-of-breed enterprise business architecture (EA), business process analysis (BPA) and business process management (BPM) technologies on a single platform – to help organizations tackle the ever elusive challenge of aligning strategy with execution. Metastorm has been one of the long-standing leaders in the BPM industry, but it is our unique ability to deliver full-scale EA and BPA software (which by the way is also ranked as a Leader in its category in the Forrester Wave for EA Tools, BPA and IT Planning report) integrated with our BPM suite that sets us apart from the pack.

Forrester acknowledges this differentiation in the report, stating “Metastorm was one of the first vendors to take advantage of the synergies between EA and BPM. Now that investment seems to be paying dividends by providing a compelling environment for BPM and EA teams to collaborate on strategy and delivery for business process improvement.” However, I don’t think the magnitude of this differentiator was fully reflected in our Wave position, due to the nature of the BPM-centric scoring criteria. Perhaps one day soon, industry analysts will acknowledge the importance of merging the EA, BPA and BPM disciplines onto an integrated technology set rather than viewing them solely as independent technologies. In the meantime, we continue to work with our customers to help them see the powerful potential of the combination and realize this vision.

I encourage you to read the complete Forrester BPM Suites Wave report, as well as other industry analyst reports, to get a clearer picture of the technology landscape and to learn more about how Metastorm Enterprise software solutions can be leveraged to meet your organizational needs.

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Business process analysis and management software enables organizations to design and implement optimal customer service processes, resulting in a world-class customer chain that supports all points of interactions between the business and the customer.  When Hewlett-Packard needed help converging and simplifying complex, global customer service processes, they turned to business process analysis and management software to get the job done.  In a recent video interview, Bill Riordan, customer service and support manager of Hewlett-Packard, shares how they are successfully deploying business process management tools to uncover and transform their global processes. HP’s customer service programs provide support for 132 countries.  Using software as the basis for their BPM infrastructure, they were able to identify and analyze 1,500 disparate global processes and improve and consolidate them into 100 universal processes.

Watch more customer video interviews and read over 100 customer success stories.

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In this video from the Metastorm Customers Speak Out video testimonial series, released earlier this week, Cindy Bivians, senior manager of corporate risk control from a Fortune 100 energy company, shares insights into how they deployed Metastorm ProVision to achieve optimal business solutions.  Bivians discusses how they are using Metastorm ProVision to model, visualize and improve gaps across the enterprise. By implementing Metastorm ProVision, the organization was able to establish transparency across integrated processes within their Corporate Risk Controls sector.  In doing this, they were able to identify missing items and areas that needed improvement and documented results – including a repeatable savings of 65 hours of time from one group process.  Since then, they have deployed Metastorm ProVision into all other areas of their organizational structure, and expect to see a dramatic change in hours saved in 2011. 

Implementing Metastorm ProVision enables businesses to thoroughly understand the intricate relationships that exist between business strategy and business process and identify areas for improvement.  Want to learn more about how customers are leveraging Metastorm Enterprise software?  Check out our customer page where you can watch the complete Metastorm Customers Speak Out series and read over 100 customer success stories.

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In this video interview, Tom Holmberg, senior business process analyst for Allergan, provides insight into how business process initiatives have become powerful investments for Allergan’s long-term organizational goals.  Holmberg explains how Metastorm’s combined platform of enterprise architecture, business process analysis, and business process management became a priority within their organization.  Using these combined strategies, they enhanced their organizational structure and identified opportunities to deliver more optimal business results. Implementing business process initiatives helps users see into their current organizational structure and ensure that they are deploying the most efficient time-to-market processes—thus, optimizing their organizational structure and producing a competitive market advantage.  

Check out the complete season of Metastorm Customers Speak Out on our Metastorm Media YouTube channel, subscribe to the Metastorm iTunes Podcast, or visit the Metastorm customer testimonial page.

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Organizations worldwide rely on Metastorm software to meet the evolving demands of their dynamic business processes.  At Metastorm, we take great pride in our ability to consistently deliver services and solutions that meet customer needs in business process management, enterprise and business architecture, and business process analysis.  Metastorm’s integrated software portfolio, in combination with our on premise SaaS and Cloud-based options, enables organizations to define strategy, analyze change, and automate and improve key business processes—with clear visibility across the enterprise to optimize results. 

We continue to offer the Metastorm Customers Speak Out series because we, too, are inspired when we learn about the success our software enables.  We strive to deliver the best software, tools and support to help organizations optimize the use of their resources to achieve lower costs, faster time to market, better governance, greater agility and overall improved business performance. 

The 38 episodes of the Metastorm Customers Speak Out video series can be viewed on our customer testimonial page or on the MetastormMedia YouTube channel.  The customer interviews are also available on iTunes, by subscribing to the Metastorm iTunes Podcast series.  More than 100 customer case studies can be viewed and downloaded on the Metastorm customer success page. 

We hope that you gain valuable insights from the lessons learned and experiences of our customer base and can apply those to your own business improvement efforts.  And as always, Metastorm stands ready to help.

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“Through ongoing product innovation and a focus on customer success Metastorm has established itself as a market leader and we are fortunate to have a strong network of partners such as iOctane to deliver the Metastorm suite of products and services around the world,” stated Robin Martin, executive vice president of international operations for Metastorm.

“We are delighted to be able to sign this agreement with the New Zealand Department of Internal Affairs.  It will allow government agencies to access the Metastorm process modeling, business architecture and process execution technology tools,” said Chris Symes, head of client engagement for iOctane.

Metastorm has a strong history of helping national and local governments increase efficiencies and improve citizen service through the use of business process management (BPM) software.  For example, the City of Norfolk, Virginia recently highlighted the results of its use of Metastorm BPM in an interview with CivSource. Additionally, in a customer video testimonial, the City of Richmond, Virginia discusses how they were able to successfully deploy Metastorm BPM solutions to structure and automate their business processes.  Metastorm BPM provides tools for users to design, develop, monitor, and change processes as their organization evolves.  

Government organizations worldwide have applied Metastorm BPM to business challenges such as compliance, operational efficiency, permit processing, citizen service, case management, grants management, logistics, defense, and disaster response. Many government organizations have turned to Metastorm BPM because it provides access to a wealth of information within organizations and has the ability to bridge silos across different agencies. These are just a few examples of how government agencies are leveraging Metastorm Enterprise software to develop optimal business processes.   Read more government success stories on BPM here.

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Operating on the Microsoft Windows Azure ™ platform, Metastorm M3 provides users with complete benefits of a private or public cloud, including scalability, performance, security, and elasticity.  Metastorm M3 is designed to be modeling for the masses, offering 11 different modeling types—goal, organization, capability, system, process/workflow, activity, rule, project, requirement, location and deliverable— from the Metastorm Enterprise software suite.  Additionally, Metastorm M3 provides 23 modeling objects and viewpoints, going beyond a traditional process model, to give users more comprehensive and holistic business improvements. 

Metastorm M3 empowers businesses by offering a cloud-based environment through which an unlimited number of users can easily improve their organizations using enterprise modeling and collaboration.  Business and IT users are given a rich, social environment in the Cloud where they are able to utilize social networking tools such as chat, whiteboard, model annotation, sharing, recording, and playback to design and implement business practices.  A distinguishing feature of Metastorm M3 is that it offers secure, cloud-based collaborative enterprise modeling for anyone, anywhere.  Metastorm M3 is an excellent tool for mass deployment because it offers built-in modeling guides and real-time help, requiring no prior knowledge of or training in enterprise modeling and no IT setup.  Additionally, its location in the Cloud allows users to gain unlimited access, opening a broader, global collaboration for businesses to achieve the most optimal results.

Metastorm M3 is designed to be used alone or with the Metastorm Enterprise software suite.  Any input, information and data captured in the Cloud is compatible with Metastorm’s enterprise architecture, business process analysis, business process management and integration products to ensure ongoing, shared visibility and the ability to incorporate user input enterprise-wide process improvements.

“Metastorm M3 is designed to go above and beyond any other tool available today to give our customers a distinct edge over their competition,” said Greg Carter, executive vice president of development and CTO of Metastorm.  “Leveraging our years of best practice experience in modeling, architecture strategy and process improvement, we have compiled a rich set of modeling and collaboration tools to empower users on a global scale to participate in business architecture and process definition activities that were once limited to a specific department or skill level.”

What to know more about Metastorm M3?  Check out the social media version of the press release here, complete with screenshots and other related materials.

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