“Through ongoing product innovation and a focus on customer success Metastorm has established itself as a market leader and we are fortunate to have a strong network of partners such as iOctane to deliver the Metastorm suite of products and services around the world,” stated Robin Martin, executive vice president of international operations for Metastorm.

“We are delighted to be able to sign this agreement with the New Zealand Department of Internal Affairs.  It will allow government agencies to access the Metastorm process modeling, business architecture and process execution technology tools,” said Chris Symes, head of client engagement for iOctane.

Metastorm has a strong history of helping national and local governments increase efficiencies and improve citizen service through the use of business process management (BPM) software.  For example, the City of Norfolk, Virginia recently highlighted the results of its use of Metastorm BPM in an interview with CivSource. Additionally, in a customer video testimonial, the City of Richmond, Virginia discusses how they were able to successfully deploy Metastorm BPM solutions to structure and automate their business processes.  Metastorm BPM provides tools for users to design, develop, monitor, and change processes as their organization evolves.  

Government organizations worldwide have applied Metastorm BPM to business challenges such as compliance, operational efficiency, permit processing, citizen service, case management, grants management, logistics, defense, and disaster response. Many government organizations have turned to Metastorm BPM because it provides access to a wealth of information within organizations and has the ability to bridge silos across different agencies. These are just a few examples of how government agencies are leveraging Metastorm Enterprise software to develop optimal business processes.   Read more government success stories on BPM here.

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Metastorm Smart Business Workspace uses widgets and mashups to deliver a role-based user experience across the entire Metastorm Enterprise software platform as well as other applications.  This single, role-driven interface is designed to meet the needs all types of roles within an organization.  Metastorm Smart Business Workspace transforms the power of Metastorm’s enterprise software by adding a layer of highly personalized user experience, resulting in rapid information access and a more productive, agile work environment regardless of the user’s organizational role. Using Metastorm Smart Business Workspace allows individuals to develop their own personal space, catering to their unique needs.  The software takes into account the user’s job description, skill set, knowledge base, key responsibilities and personal preferences to go beyond traditional interfaces to support the preferences of the user in a single, actionable environment.   

Metastorm Smart Business Workspace provides libraries of widgets related to Metastorm’s enterprise software for enterprise and business architecture, business process analysis, business process management and integration, giving users the ability to easily mash up and integrate data and applications.  The Metastorm Widget Designer enables non-technical users to quickly and easily design and create rich, entirely new and unique widgets and applications that include built-in transaction support, governance and advanced external integration capabilities. 

Metastorm Smart Business Workspace is designed to increase and promote social collaboration within the workplace, taking advantage of popular social networking capabilities to deliver meaningful business results.

“Metastorm Smart Business Workspace will open up a whole new world of insight and productivity for business users and give organizations the mechanism they need to finally leverage social collaboration technologies in a productive way within the enterprise,” said Kevin Haugh, vice president of product marketing and management at Metastorm.   “By delivering role-based, actionable workspaces that can be personalized by each user, Metastorm Smart Business Workspace will make it easier for users to leverage critical information and powerful features of the Metastorm Enterprise software suite – from enterprise modeling to business process analysis to daily process execution and participation – and to make better, faster business decisions.”

Interested in learning more about Metastorm Smart Business Workspace? Check out the social media version of the press release here, complete with screenshots and other related materials.

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And earlier this week, BPTrends published an interesting case study on Metastorm customer the Royal Pharmaceutical Society of Great Britain (RPSGB) – a professional body for pharmacists and the regulatory body for pharmacists and pharmacy technicians in England, Scotland and Wales.

The organization chose Metastorm ProVision® to model and improve the as-is management processes that the Secretariat undertakes, and the procedure for dealing with the ever-growing number of customer complaints and the paperwork associated with them. It also chose Metastorm BPM® to subsequently automate the new and improved processes.

Check out the case study to learn how RPSGB accomplished its goals of having at least 80% of the investigated cases passed to the Investigating Committee within 3 months of the completed investigation, and how the application has significantly reduced the number of investigations that remained incomplete after six months.

And don’t forget, the 2010 Metastorm Global User Conference, which will be held May 18-19 at the Baltimore Marriott Waterfront, is only 12 days away. We’re gearing up for an awesome time filled with interaction, insight, ideas and inspiration! Have you registered yet?!

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The lives of many organizations have similar, humble beginnings.

But in order to survive and thrive in their environments both the caterpillar and the business have to grow – and for both parties, growing is essentially an input, output scenario.

For the business to grow, it needs to collect resources – people, materials, technology, infrastructure, etc. in order to produce its deliverables or provide its services, which will ultimately enable it to generate profits and expand.

The caterpillar on the other hand, needs to consume food to provide its body with energy - this enables the caterpillar to utilize food resources to increase its size.

Undoubtedly both the caterpillar and the business need resources to grow. But just like the caterpillar in a much beloved and well known children’s book, a business can become fat as it consumes more resources than necessary – or even the wrong resources altogether. Imagine your organization eating through 5 million sheets of paper, 40 thousand dollars in fines from a compliance violation, 150 hours of employee productivity because of duplication of effort, and so on.

Luckily for the caterpillar, it instinctively builds a cocoon that transforms it into a beautiful butterfly – eliminating its excess bulk, and allowing it to soar to new levels of prosperity.

But what’s a business to do? For businesses, overconsumption and poor management is a major problem that can lead to significant losses. Being too fat can be fatal to an enterprise – causing it to waste the profits that it needs to survive and thrive, and to become so sluggish that it is unable to effectively compete in the marketplace.

Unfortunately, no organization can wrap itself up in a cocoon and triumphantly emerge months later as a new and improved version of its former self. But if it were possible, I think it’s a safe bet that many would retract for a brief period and allow such a change to happen.

But there are technologies that can act like a cocoon to facilitate business transformation – and, even better than a cocoon, these technologies enable organizations to realize real, measurable improvements without ever requiring them to pull away from the marketplace. This means organizations can serve their customers and drive results while transforming to be Leaner, more agile and competitive than ever before.

For example, with Metastorm Enterprise, Metastorm’s integrated software suite of Business Process Management (BPM), Business Process Analysis (BPA) and Enterprise Architecture (EA), organizations can achieve business transformation in 3 easy steps:

Step 1: SEE the breadth of the enterprise including goals, resources and key process relationships with Metastorm ProVision®.

Step 2: THINK through and analyze possible organizational changes and process improvements with Metastorm ProVision for BPA – ensuring that the right changes are made.

Step 3: DO the right things with Metastorm BPM® – and quickly and cost effectively realize desired changes and results.

With Metastorm’s “See. Think. Do” capabilities, organizations can identify time and resource wasters, test and implement improvements, and then execute new processes to metamorphose from fat and sluggish to harmonious, well-balanced and resource efficient – enabling them to soar above the competition and achieve unprecedented levels of success.

With Metastorm Enterprise, business transformation truly is elementary – after all, it’s as easy as counting to 3!

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The podcast, “The USAF, Six Sigma, and BPM,” discusses how the US Air Force utilized Metastorm ProVision® and Metastorm BPM® to achieve a 200% increase in automation to gain more efficiency, productivity, and control.

According to Chaney, the project began when the Department of Defense (DoD) mandated that, in order for DoD organizations to continue receiving funding, their IT investments had to include an Enterprise Architecture (EA) tool.

As part of its new EA initiative, the US Air Force wanted to identify how its IT infrastructure was supporting its business processes, and how well the processes were performing in the supported environments. To meet the goals of an existing initiative, Air Force Smart Operations for the 21st Century (AFSO21), which aims to streamline processes and optimize resource consumption – the US Air Force also wanted to “Lean out” its business processes to do more with less.

Listen to this podcast and read this customer success story to learn how the team used Metastorm ProVision to see and analyze its processes, and to identify time wasters and other areas of inefficiency, how it subsequently used Metastorm BPM to execute the Leaner, more agile processes across the entire enterprise, and how it utilized the power of the Metastorm Enterprise software suite to realize greater efficiency, and meet the goals of AFSO21.

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The modern day Lean does not have to be about formal methodologies – the new Lean is about productivity, efficiency and competitive advantage. It is about doing business smarter and faster by squeezing out underutilized resources and eliminating time wasters. The new Lean applies to every industry, and it is becoming a top agenda item for CIOs everywhere. Metastorm’s Lean webinar series is designed to empower organizations to “get Lean” with enterprise architecture (EA), business process analysis (BPA) and business process management (BPM) to help cut costs, improve productivity and lower risk in smart ways that will enable them to gain a competitive advantage now, and to accelerate success in the future.

The following are featured in Metastorm’s Lean webinar series:

Lean Enterprise Architecture: EA Can Be Fast & Agile
Thursday, January 28, 2010
Session1: 6:00am PT/9:00am ET/2:00pm GMT
Session 2: 10:00am PT/ 1:00pm ET/ 6:00pm GMT

In the “new normal” of today’s operating environment, it is more important than ever to make the most of your enterprise resources. Well targeted enterprise architecture initiatives can help you achieve more, better and faster, with the same or fewer resources. Productivity, efficiency, optimal use of assets both in-house and in the “cloud” – that’s what Lean EA can deliver. Learn from a hands-on EA and BPM practitioner who has successfully implemented Lean EA techniques tied directly into business process management for fast, practical results. To register, visit http://www.metastorm.com/news/webinars.asp

Business Process Analysis: Identify & Eliminate the Fat in Your Processes
Thursday, February 4, 2010
Session1: 6:00am PT/9:00am ET/2:00pm GMT
Session 2: 10:00am PT/ 1:00pm ET/ 6:00pm GMT

To get Lean, you need to know where the fat is, and therefore where you have opportunities to be more efficient and productive. But where do you start when your organization is comprised of literally hundreds or thousands of business processes? Business process analysis software provides built-in expertise and algorithms to zero in on the best and worst areas of your processes and simulate changes that will deliver better results – no PhD required! This webinar will explore how packaged BPA software can give you the insight you need to make effective process changes that take into account all dependencies and a variety of objectives – including cost, time and profit. To register, visit http://www.metastorm.com/news/webinars.asp

Getting Leaner Faster with Business Process Management
Thursday, February 18, 2010
Session1: 6:00am PT/9:00am ET/2:00pm GMT
Session 2: 10:00am PT/ 1:00pm ET/ 6:00pm GMT
BPM has been hailed as one of the best and fastest ways to operate in a leaner, more optimized manner. But a critical question is what BPM approaches can allow you to get lean the fastest, with the greatest certainty and with the largest business results? Get advice from a hands-on CMMI, Six Sigma and Lean practitioner who has successfully implemented roundtrip process improvements complete with metrics and significant, quantifiable benefits to productivity and efficiency. To register, visit http://www.metastorm.com/news/webinars.asp

Lean to the Power of 3
Thursday, March 4, 2010
Session1: 6:00am PT/9:00am ET/2:00pm GMT
Session 2: 10:00am PT/ 1:00pm ET/ 6:00pm GMT
Are your goals out of sync with reality? Is the business out of sync with IT? Failing to align strategy with execution and difficulty aligning business and IT are two of the most fundamental issues standing in the way of optimizing organizational productivity, efficiency and performance. To truly “get Lean,” you need greater visibility into and collaboration on what matters most. Learn from industry experts who have successfully used EA, BPA and BPM software together to bridge these gaps – with significant improvements in the business. To register, visit http://www.metastorm.com/news/webinars.asp

For more Lean resources, visit http://www.metastorm.com/solutions/horizontal/lean-solutions.asp

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First of all, the revenue leakage problem is purely an operational issue – the drugs have already been discovered, approved, marketed and sold so most of the ‘hard part’ has been done. Unfortunately, in this space pricing is not simple. Almost all healthcare products are ultimately paid for by someone other than the end customer – the patient. This of course results in a complex web of regulations, government pricing, managed care formularies and tiers and wholesale distributors – just to name a few.

To that end, Metastorm has experience working with and developing process solutions for all of the players involved (including the United States government), and can help your organization too. Our technology has the ability to solve your organization’s revenue leakage problem, and more importantly, the fundamental issue plaguing the industry as a whole.

According to IDC, 4.4% of all pharma revenue, which equates to $11 billion annually, is lost to revenue leakage. This is a staggering figure considering that only the top 15 companies in the entire life sciences space generate that level of total revenue. Just think of what that number is relative to your company’s business!

To eliminate this unnecessary cost burden, pharma manufacturers need to automate the processes by which they communicate pricing information to their wholesaler trading partners. While many companies have an electronic data interchange (EDI) solution in place to address the issue, the IDC numbers tell a different story.

Most companies have found clever ways to use statistics to make it appear that the revenue leakage problem doesn’t exist in their organization. For example, many commercial contracting departments cite 98-99% success/accuracy rates for pricing. While those are impressive numbers, and should be commended, the flipside tells a different story – one of unnecessary profit loss in need of a solution.

Consider the same statistic another way: a 99% accuracy rate means that minimally 1% of total revenue is in dispute (i.e. chargebacks), or written off because of other operational and reconciliation issues. Any manager/director would love to lead a project that could reasonably promise to deliver 1% of existing revenue back to the bottom line. For any company with over $1 billion in total revenue, that’s a minimum return of $10,000,000 per year!

Sound too good to be true? It isn’t, and Metastorm has the experience and customer successes to prove it.

Our business process management (BPM) suite of software tools has been used by multiple companies in the space to deliver these types of results to their organizations. With Metastorm BPM you can automate these processes to submit and update pricing between a manufacturer and wholesalers, then provide both trading partners with a combined audit trail to ensure that pricing information is sent immediately, and that both parties have complete visibility (at a line item level) into every price and pricing/eligibility change.

These capabilities first ensure prices are updated prior to the contract effective date (eliminating chargebacks related to the timeliness of information), and second that when discrepancies do occur that both companies’ representatives have the same view of the same information for each transaction (minimizing the time required to resolve the issue). Both of these benefits seriously increase your bottom line by eliminating dollars going out the door unnecessarily while also providing the added benefit of reduced processing time, which frees up resources for more value-adding activities.

But don’t just take my word for it. I invite you to review our customer testimonials and other solution information to see for yourself how Metastorm has, and can solve the pharmaceutical revenue leakage problem and can improve the financial health of your organization.

Want to know more? Check out our life sciences solution page, and read this article about how Metastorm helped two major pharma’s collaborate on chargeback management. 

===========================

Ethan Smith is the Director of Life Sciences Solutions at Metastorm where he oversees business and account development and solution creation for Metastorm’s global life sciences customers, partners and prospects.

Ethan has extensive experience in business process consulting in the life sciences industry. His areas of expertise include enterprise BPM strategies as well as the utilization of Metastorm BPM® and Metastorm ProVision® to establish Process Centers of Excellence. He has driven process initiatives across research and development, sales operations, incentive compensation, physician spend management and compliance functions. Prior to Metastorm, Ethan spent over 10 years in process consulting for the life sciences and insurance industries.

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Well, one can hope anyways.

Nonetheless, this year’s “winners” certainly faced some serious competition.

My favorite moment on Fortune’s list is number 18- Anthony Armatys being paid a six-figure salary for five years for a job that he didn’t even have (somewhat similar to the character Milton in the movie Office Space).

But seriously—this kind of stuff happens in real life! Although both of the salary mishaps are grotesque examples, costly oversights on a smaller scale happen every day. Added up, these can cause some serious problems—squandered resources, lack of visibility and inefficiency are wasteful at best and disastrous at worse (think about the banking crisis—if banks had a little more visibility it could have played out much differently).

So what can we learn from history to avoid repeating it? If you don’t have visibility and control over your simplest processes (payroll for example) then you could be in for some serious problems.

This is yet another reason why CIOs have made business process management (BPM) a top priority for 2010—BPM enables businesses to optimize their processes for increased agility while providing visibility into who is doing what and how resources are being managed—fostering accountability and control.

Who knows? With the functionality provided by BPM you could have one of the smartest moments in business in 2010—a much more admirable achievement.

Learn how one Metastorm customer used Metastorm BPM® to increase visibility, accountability and control across the organization while achieving greater enterprise agility and efficiency.

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Coinciding with the United Nations Climate Change Conference in Copenhagen, IDC released a buzz-generating report that found that 5.8 billion tons of CO2 emissions could be eliminated by 2020 with the help of certain green technologies.

The report examined four major economic sectors including the transport sector, which, according to the findings, needs to focus on supply chain logistics and private transport optimization for emissions reductions, and placed IT investments that enhance supply chain logistics among the most important to CO2 emissions reduction within this sector.

Streamlining supply chains is more than just a green initiative, however. In the new normal economy, technology is making the world smaller while greatly increasing the scope of business operations. Organizations who invest in IT to achieve the most agile and cost and resource effective supply chain will realize exponential ROI to outperform their competition.

Emphasizing this importance, respondents in another recent report Greater Innovation through Closer Collaboration said that it is critical for their corporation to respond to “competitive pressures to improve productivity and performance and customer demands for greater speed and visibility into supply and delivery chains” in order for them to survive in today’s fast-paced global marketplace.

The good news is that innovative technology solutions like business process management (BPM), business process analysis (BPA) and enterprise architecture (EA) can help you holistically model and analyze your supply chain and your entire enterprise, test the effects of potential change, and then execute leaner, meaner, and yes, even greener processes across your organization to achieve overall enterprise optimization by eliminating waste and accelerating performance.

Want to know more?

Metastorm’s complimentary eBook Green BPM- The Best Kept Secret for Meeting Your Company’s Green Mandates explains how BPM can help organizations:

• Reduce paper consumption,
• Reduce fuel and transport costs,
• And, of course achieve greater efficiency in their manufacturing and supply chain processes.

This eBook is absolutely a must-read whether you are looking to purify your enterprise for greater business value, to go green, or both!

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On the fence about a BPM investment?

A recent research report from AIIM,“Business Process Management- are we making the most of content-driven processes?” reported that 72% of organizations using BPM received a 100% payback in their BPM investment within 2 years, with 50% of those surveyed receiving a full payback within 18 months.

Ok, so you’re a believer—but what about the rest of your organization?

After nearly a decade of market research on what drives successful BPM implementations, the answer for what prevents them is consistently “lack of sponsorship” by upper management. In other words, the single largest hurdle to BPM implementation is cited as finding someone (an executive or a department) to pay for and champion it.

Want to build a business case for your BPM investment to get that upper management support that your project needs? Check out our complimentary whitepaper, “Building a Business Case for BPM- a Fast Path to Real Results.”

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The Metastorm Enterprise Process Advantage Awards program is designed to recognize organizations that are successfully using Metastorm software to realize business objectives, achieve a measurable return on investment, and/or create strategic advantage.

Why Enter?

Winners receive a free pass to the 2011 Metastorm Global User Conference, and will be invited to participate in a thought leadership panel session to help other Metastorm customers learn valuable tips for achieving success.

Winners will also be recognized at the Metastorm Global User Conference and featured both on Metastorm’s website and in a press release that will be sent to technology and business publications.

As a recipient of a Metastorm Enterprise Process Advantage award your organization will gain recognition as a technology leader and a business improvement leader in its industry. You will also gain recognition for your innovative use of technology and your success within your own organization to help in further extending the value of EA, BPA, and BPM to other areas of the business.

So why wait? It’s easy to nominate your customer or your own organization today!

Don’t miss this opportunity to showcase your success!

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“As we rolled out standard end-to-end business processes to users, BPM tools enabled users to see the big picture and put their role in context by understanding upstream and downstream process and data flows,” said an executive of the pharmaceutical company.

The article highlights how the company used BPM for various purposes from clinical trials to supply chain optimization. It started adopting BPM so much in fact; that it established a BPM Center of Excellence.

The article further discusses how BPM can be used for other purposes within the pharmaceutical industry such as integrating and managing communications between various manufacturing-related systems

Read the full article for more details on how the pharmaceutical company was able to fully adopt BPM throughout the company.

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Prior to working with Metastorm, one NBA team’s manual scouting system required multiple scouts to watch potential players while completing paper forms to rate their skill set. Next the forms were aggregated for each player, reviewed and ultimately used to create a list of players to be targeted during the NBA draft.

Not only inefficient, this system often led to inaccurate player data, inconsistency in rating between scouts, incomplete reports and a lack of structure when comparing players.

To solve these problems, the team’s general manager enlisted Metastorm to automate the scouting process with Metastorm BPM®—creating online player profiles and enforcing a consistent ratings scheme. Scouts are now able to better collaborate and share evaluation data in near real-time and management can pool different player ratings from multiple scouts and make evaluations based on a single, standardized score.

Metastorm’s unique process client for Microsoft Outlook improved the team’s ability to prepare for the draft – allowing scouts to run reports on top picks and automatically generate a “Player Brochure” on every player. These Player Brochures could be downloaded to a laptop or printed, so that all information on a player is organized and at hand on draft day.

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In a show of support for U.S. troops, Metastorm agreed to donate its BPM software for the Yellow Ribbon Support Specialist program portal and related business processes. The Metastorm BPM suite is widely used by both U.S. Federal defense and civilian agencies, so Metastorm expanded GAPSI’s existing Metastorm software license agreement to cover the Yellow Ribbon Project at no additional cost to GAPSI or the Army National Guard.

The integrated portal/business process management solution has produced excellent results, including an estimated savings of 4,752 man hours per year previously spent on paperwork and manual activities related to the travel process alone – time that can now be devoted directly to supporting returning soldiers rather than administrative tasks.

Metastorm is proud to have been able to contribute to the safe and productive return of our country’s soldiers by donating BPM software to the Yellow Ribbon cause.

For more information on Metastorm’s contribution to the Army National Guard, read the news release.

For more information on GAPSI, visit www.gapsi.com.

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In the aftermath of Hurricane Katrina the country rushed to the aid of the devastated city while crime, destruction and an overall lack of resources catapulted New Orleans into desperation. Nonetheless the city shouldered the tremendous task of reconstructing almost everything—including its IT infrastructure.

Surrounded by overwhelming cataclysm and crippled by increasingly limited resources including damaged hardware and a severe labor shortage, the department began the daunting undertaking of overhauling the city’s infrastructure. This included creating a system that navigates the complicated application process required for Katrina victims to apply for FEMA’s Hazard Mitigation Grant Program Funds (HMGP), which provided them with money and other aid for rebuilding.

Because the city so desperately needed this funding, the IT department sought a solution that could be quickly and easily implemented while providing agility and flexibility—thus turning to Metastorm and Metastorm DNA® partner CIBER to automate the application process.

Metastorm helped the city automate multiple steps in the process, from ensuring the forms were filled out correctly and the documents were properly managed to routing completed forms to the appropriate processors and approvers. Ultimately the project was an overwhelming success, helping the city submit over 150 applications on behalf of its citizens.

Today the city of New Orleans continues to use Metastorm BPM® in combination with CIBER integration services to automate additional processes like contracts management and cut street permitting. Given the city’s limited resources, these solutions have helped create the efficiency that the city needs—greatly reducing costs associated with manual paper processes while helping to provide the level of agility it needs to fully restore it to the colorful city that it once was.

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