File for ‘customer service’ Category
How Adaptive Case Management Can Help in the Battle for Same Day Delivery
Posted by: Deb Miller in: ● November 6, 2012
This is a CMSWire cross-post by OpenText’s Deb Miller (@DebsG360) Nov 6, 2012
Customer-Driven Conversation
Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
Being Human: Why Knowledge Workers Need Adaptive Case Management
Posted by: Deb Miller in: ● June 7, 2012
How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. [...]
High-Velocity BPM Comes to the Cloud
Posted by: Derek Weeks in: ● April 24, 2012
For years, we have been known for our ability to rapidly deliver BPM solutions to our clients. It is also known that as a result of our intuitive user experience, many of our customers have quickly become self-sufficient in building a large portfolio of automated processes across their businesses. Many customers have over hundreds processes [...]
Exposing the value of BPM
Posted by: Derek Weeks in: ● February 20, 2012
Inefficient processes can make or break your organizations ability to succeed. Each year organizations dish out hundreds, even millions, of dollars leveraging the wrong resources to try and improve ineffective business processes. Companies that are unable to adapt to new industry regulations, changing business models and competitor innovation are facing the reality of failure. The [...]
