Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
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ACM,
ACM Live,
Adaptive Case Management,
bpm,
Business Process Management,
case management,
Cost Cutting,
customer,
Customers,
Process,
Webinars & Events
Posted by: Derek Weeks in: ● May 22, 2012
As many of you are aware, the Gartner Enterprise Architecture (EA) Summit starts tomorrow in National Harbor, MD! This year’s agenda looks promising – focusing heavily on how EA can and should deliver business value, growth and transformation. In our second annual Must-See Guide to Gartner EA, we’ve compiled our “Top Ten” list of eye-catching [...]
Posted by: Theodore Papailiou in: ● May 16, 2012
Three weeks ago I was asked to attend the Gartner BPM Summit to work my company’s both. Over the years I have developed a love/hate relationship for these events. On the one hand, I love talking to attendees and learning about their work, the challenges they face, and thinking about how we “BPMers” can help [...]
Posted by: Derek Weeks in: ● June 29, 2011
Calling all Metastorm ProVision users! Are you having trouble aligning strategy to execution? Discover how you can establish better visibility across your enterprise to identify and understand the best business improvements for your organization. In our brand-new Business Transformation Management course, you can learn how to leverage Metastorm ProVision to define and control positive change [...]
Posted by: Derek Weeks in: ● April 1, 2011
A week or so ago Metastorm presented a webinar on how to manage change in different industries. The webinar explained how industry-specific capability models can accelerate the value of an organization’s transformation efforts. So what industries are most in need of a formal business transformation framework and platform? When polled, respondents clearly emerged as having an immediate need [...]
Posted by: Derek Weeks in: ● February 15, 2011
Having trouble managing ongoing business transformation projects – large or small? You’re not alone. Last week, I held a webinar in which I discussed how business transformation efforts are often unsuccessful— and an overwhelming majority agreed. When I asked the attendees to describe their ability to handle major and ongoing changes within their organization [...]
