In a previous blog post, we cited that BPM technology has helped organizations in the European Union achieve their efficiency and productivity goals. Here’s a highlight of how one European oil & gas company implemented Metastorm BPM to integrate its various software applications with the human tasks that support them in order to have a complete overview of process parameters and control exceptions.

The company was looking for a BPM solution that was stable, flexible and supported a wide range of interfaces. The company had previous experience with BPM software that ended with its server crashing several times while processing a large number of daily mission critical transactions

Since the company had already been effectively using Metastorm software, they decided to use Metastorm BPM to automate several of its processes including: sales order automation, product operations management, and invoice to payment. One process that was especially successful was the fuel supply management process.

This process monitors and transmits real-time information about fuel delivery to gas stations using a customized Metastorm BPM process application. Prior to Metastorm, all work related to fuel expedition from the warehouse and the fuel delivery to gas stations was done manually by a significant number of employees with considerable operational costs. Now using Metastorm, the process is managed through the integration of Metastorm BPM and Oracle. Gas stations can now be supplied without a person in attendance, fuel stock information is now registered automatically into its ERP system in real time, and fuel receipts can now be electronically signed by people in different geographic locations without having to send the original paper documents across the country.

As a result of this automation, the oil company has increased control over fuel delivery process and reduced manual work by more than 70%. Additionally, operational losses have been reduced by more than 5% per month to less than 2% per month, and it has decreased the number of human errors related to fuel reception recording and time spent on fuel reception procedures.

This is just one example of how the company leveraged Metastorm BPM, and it plans to expand its use of Metastorm BPM in other business units.

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