Business Process Management is gaining in popularity because, with a relatively low investment in technology resources, companies can realize significant gains in process efficiency, productivity, control, cost savings and business agility. But unfortunately a large number of BPM projects fail to launch at all due to the inability of business or IT managers to build the credible business case needed to get upfront sponsorship and funding.

Three fundamental characteristics of BPM make this technology a game changer:

• BPM is Incremental. One of the core advantages of BPM is that it need not require you to conquer all problems at once in order to deliver results. Rather, projects can start small and still make a large impact.
• BPM is Measurable. BPM is unique among technology-based initiatives in its ability to incorporate metrics and measurement parameters at the outset of the project and to automatically capture and track them along the way.
• BPM is Repeatable. BPM presents a compound benefit where the skill set and competencies gained from the first process deployed can be leveraged to automate and improve multiple processes throughout the organization for years to come.

Common pitfalls to avoid:

• While BPM projects are often executed as discrete initiatives, it is also critical to develop a repeatable methodology to evaluate and deploy processes across the enterprise. Without a true long-term view, BPM projects can remain siloed within an organization and not meet long-term enterprise needs.
• Ensure project buy-in from the executive level. BPM projects fail to realize their potential without executive sponsorship. Some of that ties back to point number one, to establish a long-term view of BPM projects.
• Falling into the trap of “analysis paralysis” during process definition. BPM technology is intentionally architected to be flexible and allow for rapid process change, so if the process isn’t ideal it can always be changed later.
• Neglecting stakeholders –business process owners and even end users – when validating process designs.

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