Who does not want to improve quality within their organization?   Methodologies and frameworks such as Six Sigma and Lean were developed specifically to help people structure Quality initiatives.

One lesser known but fast growing approach to quality is to leverage business process management (BPM) technology to help drive process improvement.  BPM is particularly effective because it helps organizations identify opportunities for improvement, analyze process changes, and then actually implement and monitor the improvements to realize desired gains.

In a recorded audio podcast with Six Sigma IQ, a Quality executive at a major global Insurance group (a Metastorm customer) recently shared his insights on the value of BPM for delivering quality improvements.  Listen to the podcast which covers the following:

• An overview of the company’s process improvement program
• How BPM fit in with this reengineering effort
• The decision making process in selecting a BPM solution
• How the BPM solution was deployed against targeted processes  
• Implementation challenges
• Results and benefits of BPM and Quality efforts
• BPM deployment tips and recommendations

I always get energized when I hear end user organizations talk about the value they are getting from business process management and business architecture initiatives.  Read more of these success stories or listen to more BPM-related podcasts.

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