Archive by Author
Mending your Lending
Posted by: Deb Miller in: ● May 17, 2012
Loan processes are complex. From loan origination to underwriting to closing, there are many moving parts for each application, creating unwanted and unnecessary bottlenecks along the way. Earlier this year we formally surveyed banking executives from across North America to help us better understand the pitfalls within loan processing. One of the most surprising results [...]
Does This Make My Process Look Fat?
Posted by: Deb Miller in: ● March 1, 2012
How the people side of change impacts business transformation results People are the hardest part of business change. If you want to increase the chance of success of change efforts, you need to emphasize not just the quality of the technical solution, but also the role that stakeholders play in the process change itself. Despite [...]
How Adaptive Case Management Builds Business Agility
Posted by: Deb Miller in: ● February 17, 2012
Business agility is all about being prepared for and able to quickly adapt to change. There has been so much written about agility from gurus like Peter Drucker, industry analysts like Forrester and Gartner, and the large well-respected community of process improvement practitioners that it would seem there is nothing new left to be said. [...]
Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers
Posted by: Deb Miller in: ● January 4, 2012
Have you seen the movie Real Steel? In the storyline of this flick, automation has replaced human fighters with 2000-pound, 8-foot-tall steel robot boxers. The moral is “humans out, automation in” — end of story, right? Not exactly. As it turns out, it’s the right combination of human and machine that proves necessary for the [...]
