Archive by Author
The Many Faces of Case Management: Operational Excellence for the Energy Sector
Posted by: Deb Miller in: ● February 6, 2013
This is a CMSWire cross-post. I am increasingly interested these days in solutions that meet industry-specific requirements. Vertical solutions are compelling because they focus on solving a critical pain point or gaining a competitive advantage within an industry.
The Curious Case of the Courts’ CIO: How ACM Solves the New Service Delivery Challenge
Posted by: Deb Miller in: ● January 8, 2013
This is a CMSWire cross-post. Let’s start 2013 by considering how the CIO function can deliver new solutions to your enterprise when as much as 80 percent of the IT budget goes to just keeping the lights on, maintaining your current systems. With market conditions forcing increased cost cutting, and a distinct trend to place [...]
How Adaptive Case Management Can Help in the Battle for Same Day Delivery
Posted by: Deb Miller in: ● November 6, 2012
This is a CMSWire cross-post by OpenText’s Deb Miller (@DebsG360) Nov 6, 2012
A Simple Plan: How Adaptive Case Management Helps Financial Institutions Overcome Challenges
Posted by: Deb Miller in: ● October 4, 2012
This is a cross-post of this month’s CMSWire article. Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, including obstacles brought about by the recent financial market crisis.
Customer-Driven Conversation
Posted by: Deb Miller in: ● June 15, 2012
Understanding how to handle customer needs and expectations is critical to success. From better service levels to lower costs to new, innovative product offerings, the pressure is on for organizations to go above and beyond. And, as consumerization continues its exponential growth, organizations need to find better ways to meet the ever-changing demands of their [...]
Being Human: Why Knowledge Workers Need Adaptive Case Management
Posted by: Deb Miller in: ● June 7, 2012
How important is the human factor in driving meaningful process improvements for your business? I believe it is THE most important, and arguably the most difficult, aspect of any effort to improve performance. I recently participated in an educational virtual summit aptly titled ACMLive that considers what it takes to properly support human knowledge work. [...]
