Because Process Matters

Archive for March 2013

Have you ever used your fingernail to turn a screw or the heel of your shoe to hammer a nail? I thought so.  Didn’t work out so well did it? You used a workaround because, at the time, you didn’t have the right tool for the job. It’s the same thing when certain dynamic processes [...]

We live in “In the Age of the Customer” a time when he world’s leading companies look outward to emphasize a deep understanding of their customers, and what it takes to make their customers successful. They have come to realize that only when their customers are successful, will they be successful. As Sam Walton once [...]

Last week, I helped kick off OpenText’s EIM Days in Washington DC (the first of 22 cities we will visit) with a conversation around OpenText’s Smart Process Applications. Smart Process Applications are near and dear to our heart at OpenText as they encompass not just BPM and DCM technologies, but bring our integrated EIM portfolio (e.g., [...]


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