Posted by: Michelle Dufty on: May 17, 2013
We have all heard the story before: organizations trying to become more customer-centric but can’t because they are held back by ageing applications and siloed operations that leave them unable to keep up with the demands of the modern customer. I have been working a lot recently with customers in the Financial Services industry where this issue is extremely prevalent.
Posted by: bwick on: May 6, 2013
The Forrester Wave is out and OpenText is a “leader” for Smart Process Applications. It is great to be recognized for having a very broad and powerful set of EIM technologies to create Smart Process Applications. Forrester comments in their paper “Smart Process Applications fills a Big Business Gap” released in Aug of 2012 that “the emergence of smart process apps makes collaborative processes the next frontier for software.” They also speculate that BPM suites will be renamed Smart Process Applications in the future. As many critical processes truly are human- centric and collaborative, it is clear that Smart Process Apps will be one of the compelling and fastest growing areas of software for years to come.
What I find even more exciting is how prolific we can make Smart Process Applications. Our MBPM platform has always made it easy for customers to roll out Smart Process Apps, but when you add the OpenText Assure platform (built upon MBPM), it truly becomes a Smart Process Application Factory.
Posted by: Mark McGregor on: April 29, 2013
Last month we were showing and sharing at the Gartner BPM Summit in Washington, where we had over 200 people attending one of our sessions! And received some pretty amazing feedback from participants, a couple of people suggesting our session was the best session of the entire conference!
Well it is nearly time to head back to Washington. This time for the Gartner Enterprise Architecture Summit – although the name may be a little deceiving as Gartner, like OpenText are seeing that the real interest among customers is for Business Architecture, rather than Enterprise Architecture – and this an area where ProVision scores very highly, among analysts and customers alike.
Posted by: bwick on: March 8, 2013
Have you ever used your fingernail to turn a screw or the heel of your shoe to hammer a nail? I thought so. Didn’t work out so well did it? You used a workaround because, at the time, you didn’t have the right tool for the job.
It’s the same thing when certain dynamic processes within an organization are not effectively managed by transactional or functional applications. Those systems often can’t keep up with the changing needs of dynamic, human-centric processes such as managing a request for services, opening an account, or managing exceptions, and knowledge workers will use spreadsheets, email, IMs, Access databases and other tools as workarounds to get the job done. Forrester in refers to these kinds of processes “untamed,” and when content and actions within untamed processes are not managed, they add will costs and time to the process, increase risk to the organization, and result in poor customer experiences.
Posted by: Mark McGregor on: March 8, 2013
We live in “In the Age of the Customer” a time when he world’s leading companies look outward to emphasize a deep understanding of their customers, and what it takes to make their customers successful. They have come to realize that only when their customers are successful, will they be successful.
As Sam Walton once said “The Customer is King – for they can fire everyone in the organisation from the CEO down – simply by spending their money somewhere else!”